Senior Service Desk EngineerYempo

We have an exciting opportunity for an experienced Senior Service Desk Engineer to workday shift. In the duration of the COVID-19 pandemic, we are offering work from home arrangements until we are ready to move back to our office in Makati. You must be WFH capable with a strong internet connection.
When you join Yempo, you'll receive the following benefits:
Highly competitive salary - paid weekly!
HMO enrollment on commencement
Additional HMO dependents added each year of service
20 vacation days per year, 7 sick days
Annual performance bonus and incentives
Annual salary reviews and increases
Free cooked rice, snacks, and hot drinks
Company polo shirts provided
Fantastic and cheerful open-plan work environment
Prestigious clients and highly professional and friendly co-workers
Our Client
In this position, you will be assigned to our client, a developing global company providing port logistics solutions located in Sydney. A world leader in developing innovative solutions for the global port community. They develop and maintain a suite of tailored and integrated products to help streamline operations, enhance efficiency, and optimize productivity throughout the supply chain. Their customers include shipping lines, port and terminal operators, freight forwarders, customs brokers, 3PLs, trucking companies, rail operators, importers, and exporters. They are passionate about people (you!). They take time to hire the right people, invest in their development and growth, offer opportunities for career advancement, and understand the importance of creating an engaging and fun work environment. They are a values-driven organization that understands that all good relationships are based on mutual respect and understanding.
Your Responsibilities
Resolve issues escalated by the Level1/Level2 Service Desk and assist during critical incidents
Understand the platform architecture, application framework and be Subject Matter Experts on all products and services
Understand complex product configurations and their use in solving business challenges
Use Problem Management and root cause analysis to identify permanent solutions to problems and reduce their number and duration
Handle data modifications and batch operations on behalf of customers
Handle the configuration of new features and/or config changes on behalf of customers
Participate in reviewing requirements for software enhancements and new projects
Act as a mediator between the Service Desk, Product Managers, Business Analysts and Developers
Participate in product maintenance and project release meetings on behalf of Service Delivery and provide training to the Service Desk and Systems teams
Ensure availability, performance, and resilience at the application layer for all customers
Your Qualifications
Using trend analysis and customer feedback, pro-actively identify improvements to applications and services to enhance end-user or support experience
Contribute to internal and external product documentation
Adhere to individual, team, and department KPI's that are set by management
Other duties as directed from time to time
Desired
EDI or B2B messaging technologies experience with Azure or Amazon AWS
Experience with Configuration Management and Automated Deployment tools
Programming / Software Development experience
Yempo