senior Operations processorWells Fargo

About this role:
Wells Fargo is seeking an Operations Processor...
In this role, you will:
Perform moderately complex operations duties in support of either a service center or department environment
Require considerable knowledge of company personnel policies and practices
Collect data and prepare related operational reports
Prepare input forms for automated data processing system
Utilize the company's internal operations to perform duties
Coordinate projects
Furnish information to authorized persons
Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation
Required Qualifications, US:
N/A
Required Qualifications, International:
At least 4-5 years of relevant experience
With principles of research, analysis and strategy
Strong analytical and data management skills along with superior attention to detail and problem solving abilities
Ability to interpret policies and procedures
Ability to manage confidential information
Proficiency in Microsoft Word and Excel
Good with details and have strong interpersonal skills
Good communicator, keeping Reports to Manager informed on the status of queries, issues, and concerns
Experience in effective handling of escalations
Experience in effective case management
Desired Qualifications:
Experience in Project Coordination and Management
Job Expectations:
Act as Subject Matter Experts on all key systems, and corporate policies related to compliance governance
Research, analyze, and present solution to Reports to Managers' requests
Ensure compliance with Corporate Policy, Data Privacy and Protection Guidelines.
Handle responses for critical and complex escalations
Prepare daily, weekly and ad hoc reports
Proper queue management to ensure all cases are processed within service level agreement.
Identify and participate in continuous improvement initiatives.
Actively initiate, implement and participate in different projects to improve accuracy, efficiency and effectiveness within the operations
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time