senior Operations analystJones Lang LaSalle

Duties and Responsibilities:
Support multiple proprietary web-based applications
Log Service Requests and Incidents accurately and timely
Provides first line investigation and diagnosis of incidents and requests
Troubleshoot moderate to complex issues and requests as they relate to client technologies
Troubleshoot the cause of problems and act to prevent problems from recurring
Provide technical configuration support to Service Team, end Users and Clients for a specific requirement which includes but no limited to deployment, troubleshooting, workflow process requirements.
Perform Configuration and Data Audits and initiate remediation to correct audit findings as required.
Coordinate resolution for all levels of escalated issues including those identified by Users, Key Stakeholders and other sources
Resolve issues in the prescribed time limits; otherwise escalate to appropriate level 2 personnel and follow standard operating procedures as agreed upon with the client regarding ticket ownership
Identify and recommend implementation of processing efficiencies by providing recommendations for system and process improvements to leadership.
Help to maintain the Knowledge Base by documenting known errors, workarounds, procedures, and application specific information
Report statuses, issues, and timelines to management staff for critical issues being worked
Provide coverage via all modes of communication: telephone, chat, e-mail or other methods as required
Participate in required training for both technical and interpersonal skill
Sounds like you? To apply, you need to have:
Skill and Experience Qualifications:
Stakeholder Management, Change Management.
Strong verbal and written English communication skills
Proficiency in computer functions within MS Office Suite
Exceptional problem-solving skills and time management
Attention to detail - both verbal, written and numerical
Strong Microsoft Excel Skills including experience with pivot tables, analyzing and formatting data, use of filters, formulas, managing Workbooks, creating Charts & Graphs.
Ability to educate internal and external stakeholders in processes and application features
Willing to work flexible hours to support global operations
Bachelor's Degree in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system. Apply today! To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.).
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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle

Taguig City, Metro Manila
Permanent
Full-time