senior Operational trainer - taguig city, ncrUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
This position is for a Sr Operational Trainer supporting the Optum360 business operations. Functional areas of operations, include AR, Denials/Follow-up, Patient Advocacy and Financial Services. The responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced. The person will deliver process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients through the UHG cultural / values lens. May also deliver soft skills training.
The candidate will work closely with the Operational Teams to identify training opportunities and implement strategies to conduct that training and make the staff more efficient.
Primary Responsibilities:
Training Delivery
- Conduct training for newly hired operational team members on core systems, processes, and applications
- Provide training on culture and values aligned with Our United Culture
- Deliver training using multiple mediums - classroom, webinar, blended learning approaches
- Deliver continuing education, up skill, and performance improvement training as necessary
- Provide feedback on trainee performance in the classroom to Operational Leaders
Training Preparation, Development, and Follow Up
- Participate in the instructional design and development process as necessary for large scale curriculum design projects
- Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement
- May enroll and grant credit in Learning Management System for courses administered
- Maintain expertise as needed in functional areas supported
- Plan, prepare and teachback new material prior to class start (side by sides, self-study, and live practice)
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
2 years of experience delivering training in a business operations, corporate, or production driven environment
2 years of experience in healthcare revenue cycle management services
Experience utilizing adult learning principles to deliver training in a corporate environment
Experience in training in classroom, webinar and blended learning environments
Possess excellent time management and prioritization skills
Preferred Qualifications:
Bachelor's Degree
WebEx or other Virtual Training Platform experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Senior Operational Trainer, Operational Trainer, Operations, Training, Trainer, Senior Trainer, Sr. Operational Trainer, Training Specialist, Training Facilitator, Classroom Training, Taguig, National Capital Region, NCR
UnitedHealth Group

Taguig City, Metro Manila
Permanent
Full-time