senior manager, Customer Service product managementVistaprint
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 17/11/2020
Location : Taguig (1634) -
Salary : Competitive
Type : Permanent
Main Industry :
Other Industries and Skills : Advertising, Marketing & PR, Customer Service & Call Centre
Job ID : 104529688
Advertiser :
Posted On : 15 October 2020 14/11/2020
Your diverse perspective, life experiences, and skills are seen as a valuable competitive advantage in the success of Vistaprint. Bring your experiences and skills to the table.
Key Responsibilities
-Work cross functionally with a number of engineering and business teams to re-think, innovate and build new solutions for our customers and Care Specialists. The processes, products and experiences you build will drive the experience of thousands of Care Specialist across the globe, speaking 10+ languages, and handling millions of contacts a year. You will use high judgement to make critical trade-offs, balancing both business requirements and technological trade-offs.
-As owner of the global product roadmap, you will drive the evaluation, selection, implementation, and evolution of technology solutions. You will work closely with our software development and design teams to deliver on this roadmap
-Develop comprehensive product plans, incorporating requirements and business cases. Effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
-Create and execute go-to-market plans for new features and processes. Define and monitor key performance metrics to ensure optimum performance and to identify improvement opportunities.
-Assess process improvement and transformation opportunities and partner with process owners and stakeholders to scope opportunities, define problem statements and objectives, and identify and implement solutions.
-Drive continuous operational improvements to improve operational efficiency
Qualifications
-7+ years of leadership experience in an operational excellence or product role within customer service, e-commerce or other related domains.
-Strong track record of shaping business strategy for products and services
-Experience in setting product definitions and roadmaps
-Experience working cross functionally with development, design, operations and business teams
-Excellent oral and written communication skills with the ability to influence others internally and externally
-Have a passion for continuously improving customer (internal and external) and the employee experience
-Knowledge of Lean, Six Sigma and Kaizen techniques
-Strong analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success.
Talent by a bus load,
Vistaprint Manila
Tiptopjob
Salary : Competitive
Type : Permanent
Main Industry :
Other Industries and Skills : Advertising, Marketing & PR, Customer Service & Call Centre
Job ID : 104529688
Advertiser :
Posted On : 15 October 2020 14/11/2020
Your diverse perspective, life experiences, and skills are seen as a valuable competitive advantage in the success of Vistaprint. Bring your experiences and skills to the table.
Key Responsibilities
-Work cross functionally with a number of engineering and business teams to re-think, innovate and build new solutions for our customers and Care Specialists. The processes, products and experiences you build will drive the experience of thousands of Care Specialist across the globe, speaking 10+ languages, and handling millions of contacts a year. You will use high judgement to make critical trade-offs, balancing both business requirements and technological trade-offs.
-As owner of the global product roadmap, you will drive the evaluation, selection, implementation, and evolution of technology solutions. You will work closely with our software development and design teams to deliver on this roadmap
-Develop comprehensive product plans, incorporating requirements and business cases. Effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.
-Create and execute go-to-market plans for new features and processes. Define and monitor key performance metrics to ensure optimum performance and to identify improvement opportunities.
-Assess process improvement and transformation opportunities and partner with process owners and stakeholders to scope opportunities, define problem statements and objectives, and identify and implement solutions.
-Drive continuous operational improvements to improve operational efficiency
Qualifications
-7+ years of leadership experience in an operational excellence or product role within customer service, e-commerce or other related domains.
-Strong track record of shaping business strategy for products and services
-Experience in setting product definitions and roadmaps
-Experience working cross functionally with development, design, operations and business teams
-Excellent oral and written communication skills with the ability to influence others internally and externally
-Have a passion for continuously improving customer (internal and external) and the employee experience
-Knowledge of Lean, Six Sigma and Kaizen techniques
-Strong analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success.
Talent by a bus load,
Vistaprint Manila
Tiptopjob
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Vistaprint
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Vistaprint jobs
Manila, Metro Manila
Position senior manager, Customer Service product management recruited by the company Vistaprint at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Senior Manager, Customer Service Product Management or Vistaprint company in the links above