senior manager, account ManagementConduent

About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Job Track Description:
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
Requires broad technical expertise and industry knowledge.
Is accountable for functional, operational, and/or program management.
General Profile
Provides leadership to managers and senior professional staff.
Adapts and executes functional or departmental business plans.
May contribute to the development of strategies.
Makes decisions based on resource availability and functional objectives.
Functional Knowledge
Understands and applies concepts in the field of expertise.
Has basic knowledge of other disciplines.
Business Expertise
Understands how to improve efficiency across related teams.
Impact
Impacts the quality and effectiveness of the team and its contribution to the subfunction.
Guided by functional business plans.
Leadership
Sets priorities and allocates resources for related teams.
Proactively manages resources to meet department goals.
Problem Solving
Resolves complex technical and operational problems.
Interpersonal Skills
Uses clear communication skills to influence others, including senior leadership.
Responsibility Statements
The CXM Sr. Manager of Account Management serves as the client's primary relationship leader for their CXM Solutions. As such, they have three (3) primary goals, with additional responsibilities and expectations that apply to each. These primary goals are:
Retain and grow client revenue
Identify, pursue, and capture add-on, new-capability and cross-sell business
Increase client satisfaction with Conduent and with CXM
Additional responsibilities include, but may not be limited to:
Leadership Focus
Lead and represent "One Conduent", by influencing actions and decisions that positively impact revenue, delivery, compliance, and client satisfaction.
Be the Quarterback for the services assigned within the CXM Solutions division around each assigned account
Establish and nurture client executive relationships and provide thought leadership to the client
Follow the key directives that are provided from our Senior Leadership Team (SLT) as well as the supporting management
Be an excellent teammate to all Conduent associates
Account Management Focus
Serve as the lead point of contact for all customer account management matters
Advocate for both Conduent as well as the client to define and realize organizational objectives while developing strong relationships by connecting with key business executives and stakeholders internal and external.
Create and execute an Account Business Plan (ABP) for every assigned account that are focused on cross-organizational collaboration, demand creation, growth, and a reduction in business risk
Maintain Conduent's Customer Relationship Management (CRM) platform and data in the methods and requirements assigned by the leadership
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of CXM solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Answer client queries & assist with challenging client requests or issue escalations as needed
Expand the Client Contact Footprint/Relationships within the account
Effectively deliver all controllable dimensions of client satisfaction
Partner with Service Delivery, or other internal organizations, to best represent Conduent and achieve required goals
Provide additional reporting or planning as needed by leadership
Desire and ability to become highly educated in your domain as well as other Conduent services, and to proactively communicate with clients about these service offerings
Revenue Focus
Plan and execute contract renewals that grow revenue, build Conduent's value-add to the client and expand the overall CXM footprint within the client
Motivate and capture non-recurring revenue (NRR) sales for in-year revenue growth
Expand client relationship value with add-on sales
Collaborate with sales team to help "open doors" to achieve growth goals while keeping clients satisfied and engaged with CXM solutions in the short and longterm.
Work in partnership with Sales Executives to capture additional new business
Performs other duties as assigned.
Complies with all policies and standards.
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Conduent

Pasay City, Metro Manila
Permanent
Full-time