senior instructor - us support - Work From HomeAdmerex Solutions Inc.

Description
Role Summary:
The Senior Instructor is responsible for overseeing all facets of Training to include observation and development of all trainers as well as assisting with planning and managing training initiatives. The Sr. Instructor is also responsible for ensuring that all trainers are within goal for the following: timely report submission, attendance, and classroom management. The Senior instructor is responsible for helping maintain the LMS platform. This includes running completion reports, training new users, and adding/removing content. The Senior Instructor will facilitate leadership and new hire training, occasionally to meet business needs. They will use standardized training modules and various developmental tools to produce well-educated, highly developed, and motivated leaders and frontline agents. This position is also responsible for ensuring that all new employees are well prepared for their new role in the company and have passed the Certification Process to satisfactory levels.
Essential Functions and Responsibilities:
Responsible for LMS Management
Identify and report gaps in training content and materials that need updating to generate higher productivity and safety among staff
Communicating with management, trainers, and team members to ensure that all needs are met
Monitor and evaluate the trainer's effectiveness
Maintain a keen understanding of training trends, developments, and best practices
Administers and evaluates training programs in connection with engagement center goals.
Observe and coach new hire trainers on a weekly basis using a stander observation form.
Responsible for attending weekly meetings with various contact center staff members.
Required Qualifications:
Familiarity with modern and traditional training methods
Excellent leadership and motivational skills
Ability to plan, manage time and multitask effectively
Strong verbal and written communication skills
Advanced record-keeping skills
Excellent decision-making and problem-solving skills
Good collaboration and teamwork skills
Educational Requirements Bachelor's degree in Education, Communications, Business, or a related discipline; or equivalent combination of education and experience that is required for the specific job level.
Work Conditions
Evening and weekend work to meet business needs.
General office environment.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

Makati, National Capital Region ·  5 minutes ago (updated)