senior Customer Service Representative - licensedWells Fargo

About this role:
Wells Fargo is looking for Senior Customer Service Representative Licensed for Trade Services team under Wealth and Investment Management group.
In this role, you will:
Support internal and external customers by providing moderately complex support services in account management, operations, documentation, funding, customer service and technical support
Provide feedback and present ideas for improving or implementing processes and tools within Customer Service- Licensed group
Perform complex duties including: acting as primary support contact for customers and internal partners, supporting clients, answering questions, solving problems and transactional or navigational support
Provide subject matter expertise and interpretation of procedures to less experienced staff
Interact with immediate team, functional area and internal peers outside work group on wide range of information
Required Qualifications, International:
Experience in Customer Service- Licensed, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience and education
Desired Qualifications:
Completed 2 years of tertiary education
At least 3 years of experience in customer service, preferably in brokerage and/or trading services
Experience in providing telephone support for trading/brokerage clients
Active FINRA License Series 7 and 63
Amenable to work on shifting schedules
Job Expectations:
Members of this team assist our clients by facilitating trades, servicing accounts, and educating clients when needed. You may help clients navigate the website, address a wide range of concerns, and uncover additional financial needs. Successful team members are able to help act as front-line problem solvers, speak to trading strategies, have a strong understanding of market terminology and possess a solid understanding of fundamental and technical facts affecting the market.
The Senior Customer Service Representative Licensed will assist our clients by facilitating trades, servicing accounts, and educating clients when needed. You may help clients navigate the website, address a wide range of concerns, and uncover additional financial needs. Successful team members are able to help act as front-line problem solvers, speak to trading strategies, have a strong understanding of market terminology and possess a solid understanding of fundamental and technical facts affecting the market
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time