senior crr global Key AccountRELX

Purpose
· The role is responsible for the timely collection of outstanding balances for Global Key Accounts
· Responsible for the follow-up and coordination necessary to ensure that all unresolved/unpaid debits and credits on a customer's accounts receivable are worked to conclusion with payment or internal adjustments regardless of how these items occur.
· Responsible for performing both reactive and proactive Credit Control. Recognise "root cause" debt collection issues and initiate corrective action
· Responsible for communicating daily via phone and email with customers, sales brokers and other employees to research and resolve customer deductions/Claims
· Responsible for developing relationships with key customer contacts through daily interaction with their Sales, Customer Service and Accounts Payable departments
· Responsible for identifying challenges in process and follow through with issues escalated to Sales, Customer Service and customers
· Responsible for preparing performance reporting and lead discussions on current team status
Principle Accountabilities
· Pro-active and re-active Credit Control
· Notify customers on outstanding on account
· Follow up with customers through dunning letters, email reminders, phone calls and other local customer systems
· Provide up to date status of the account, and address any queries from customers
· Provide instructions on posting daily cash receipts and accurately code all customer deductions/Claims
· Prepare deduction/Claims documentation to support the issuance of credit memos for valid deductions/Claims
· Create debit items or deduction items on any invalid deductions in a timely manner and provide completed backup documentation to aid in the collection of the re-bill. Pursue and monitor collections of re-bills
· Prepare documentation to support the issuance of chargeback invoices to suppliers as appropriate
· Identify opportunities to improve processes that will minimize non-promotional deductions, clear deductions in a timelier manner and provide more extensive or reliable information to Marketing for promotional deductions taken
Special Challenges
· This is a high profile role within the organization as dealing with Global Key Accounts
· Have the ability and energy to reconcile complex accounts.
· Strong commercial acumen are required to deal effectively with senior internal and external stakeholders.
Qualifications & Experience Required
· This role must have credit control experience and strong understanding of how complex accounts can be quickly reconciled.
· This role requires no less than 5 years worth of accounting and/or AR background
· This role requires experience working in a BPO or Shared Services Industry for at least 6 years
· This role is a results-focused senior analyst, with strong communication skills both written & verbal.
· This role requires a results driven, focused team player, with good communication skills and strong drive.
· Have credibility and be able to negotiate with customers face to face and over the telephone whilst valuing the customer relationship wherever possible & be able to support the sales organisation in debt collection matters.
· Must be fully experienced in multi-tasking while keeping key priorities in focus
· Ability to work under tight time pressure whilst still maintaining high standards of work.
· Ability to deal effectively with senior internal and external stakeholders
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Manila City, Metro Manila
Permanent
Full-time