senior Content analyst - esgRefinitiv

Issues such as climate change, diversity, human rights, business ethics, and corporate governance are at the forefront of public and political attention. Due to this, investors are becoming increasingly conscious to screen potential investments according to how much they value environmental, social, and governance concerns and integrate them to their business operations.
As a Senior Content Analyst for Service and Quality, you will significantly add value to the business by researching on the documents relating to a company and collecting the Environmental and Social data from the sourced documents. You will also do quality checks of the process. Your responsibility is to provide expert advice on specific content knowledge relating to quality concepts and techniques in order to drive improvement activities within the content collection team and quality & service groups. It also includes to deliver on all tasks as per the strategic plans set for the ESG team.
Essential Day-to-Day Responsibilities:
To review the work of the analyst/data provider.
To be up to date with the latest collection policies and procedures and other significant developments pertaining to different markets which would impact data collection.
To take on the responsibility of resolving client queries in a timely manner, with very high standards of quality of response and customer satisfaction. Should be able to take right decisions quickly and independently.
To coach analysts on data collection policies and procedures.
To continuously find ways to improve quality and reduce number of service requests from clients and to help meet Service targets.
To continuously suggest improvement ideas on collection tools, internal processes and should suggest permanent fixes as well as on-going actions for preventing client queries.
To carry out special projects or specialized tasks related to the ESG dataset as per the strategic plans.
To effectively collaborate with all global team and the data provider to provide high quality data to our clients.
Education:
Bachelor's Degree or Master's degree
Required Skills:
Communication, Collaboration and Analytical skills.
Attention for details
Good awareness of ESG products & resolving client queries
Knowledge or experience in quality principles and concepts
Ability to work to set deadlines yet remain flexible if requirements change
Very good time management skills
Understanding the importance of customer focus and meeting customer needs
Logical, investigative and innovative approach to problem solving, strong ability to analyze large volume of data
SQL knowledge (Intermediate or above)
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.
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Refinitiv

Taguig City, Metro Manila
Permanent
Full-time