Job Description
About this role:
Wells Fargo is seeking a Senior Commercial Loan Servicing Representative. This job is responsible for activities related to servicing of commercial loan transactions according to bank policies, procedures, and regulatory requirements. This can include customer/client modifications, account maintenance, rebookings, and purchased receivables management to ensure accuracy through life of transaction.
In this role, you will:
Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
Provide direct customer service and acts as primary servicing contact for the loan
Support less experienced loan administrators in providing resolutions of inquiries and complaints
Determine appropriate course of action and conduct investigative steps to fully identify customer issues
Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
Monitor collateral and prepare payoff letters, releasing collateral customer research and billing obtain insurance information and monitor ongoing coverage
Provide subject matter expertise and interpretation of procedures to less experienced individuals
Respond independently to complaints escalated at the highest level
Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Bachelor's degree in Finance and Accounting
More than 4 years relevant working experience in the field of Accounting/Finance preferably in General Accounting, Accounts Receivable accounting, Loan accounting, Bookkeeping.
1 to 2 years experience in banking industry - Wholesale, Commercial Banking or Corporate Investment Banking or Shared Service organization
Business and accounting Skills (concept of Debit and Credit)
Excellent English comprehension, written and verbal communication skills, and interpersonal skills
Good problem solving and analytical skills & ability to accurately process high volumes of work within established deadlines
Strong Organizations skills - detail oriented
Sound risk management mindset and good understanding of compliance
Proficient in MS Office especially MS Excel
Knowledge GAAP Accounting
Quick learner
Highly motivated individual who is able to work well independently and in a team environment
Ability to recognize and escalate issues to management for any process breaches
Ability to multitask to accomplish tasks and meet deadlines effectively
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Flexibility to stretch to accomplish projects timely
MBA, CPA, CMA, CFA is an advantage
Job Expectations:
Able to perform work and report on PH public holidays if falling on Mondays to Fridays including Christmas and New Year's eve
Amenable to work on US shift: 9PM to 6AM
Internally known as Operations Analyst 3, this role will be responsible for processing, monitoring and examining new invoicing received from clients that will need to be posted in the detail to the customer account receivables set-up and approval of customer accounts, funding and review of lease or loan contracts, pricing and collateral details provide data transmission, document generation and management and inbox management of different portfolio.
Senior Analyst will perform moderate to highly complex transactions, including quality check or verification, and escalate any issues or potential risk to senior team member or SME or team lead. May be required to assist on process training for new joiners.
Booking & Funding
. Set-up and approval of funding provided with document execution and booking in the system of contracts in the system of record.
. Review of lease/load documentation , pricing information, system coding and collateral details
. Booking of contracts of various portfolio or products
C. Data Transmission Transaction Support for File creation and document generation
. File Creation and split all files for docusign capability and create workflow to be used for funding
. Manage inbox with new document packages and individually save each image in to SIEBEL ROW/Filenet for record retention.
. Manual generation of deal documents
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our to learn more.
About this role:
Wells Fargo is seeking a Senior Commercial Loan Servicing Representative. This job is responsible for activities related to servicing of commercial loan transactions according to bank policies, procedures, and regulatory requirements. This can include customer/client modifications, account maintenance, rebookings, and purchased receivables management to ensure accuracy through life of transaction.
In this role, you will:
Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
Provide direct customer service and acts as primary servicing contact for the loan
Support less experienced loan administrators in providing resolutions of inquiries and complaints
Determine appropriate course of action and conduct investigative steps to fully identify customer issues
Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
Monitor collateral and prepare payoff letters, releasing collateral customer research and billing obtain insurance information and monitor ongoing coverage
Provide subject matter expertise and interpretation of procedures to less experienced individuals
Respond independently to complaints escalated at the highest level
Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Bachelor's degree in Finance and Accounting
More than 4 years relevant working experience in the field of Accounting/Finance preferably in General Accounting, Accounts Receivable accounting, Loan accounting, Bookkeeping.
1 to 2 years experience in banking industry - Wholesale, Commercial Banking or Corporate Investment Banking or Shared Service organization
Business and accounting Skills (concept of Debit and Credit)
Excellent English comprehension, written and verbal communication skills, and interpersonal skills
Good problem solving and analytical skills & ability to accurately process high volumes of work within established deadlines
Strong Organizations skills - detail oriented
Sound risk management mindset and good understanding of compliance
Proficient in MS Office especially MS Excel
Knowledge GAAP Accounting
Quick learner
Highly motivated individual who is able to work well independently and in a team environment
Ability to recognize and escalate issues to management for any process breaches
Ability to multitask to accomplish tasks and meet deadlines effectively
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Flexibility to stretch to accomplish projects timely
MBA, CPA, CMA, CFA is an advantage
Job Expectations:
Able to perform work and report on PH public holidays if falling on Mondays to Fridays including Christmas and New Year's eve
Amenable to work on US shift: 9PM to 6AM
Internally known as Operations Analyst 3, this role will be responsible for processing, monitoring and examining new invoicing received from clients that will need to be posted in the detail to the customer account receivables set-up and approval of customer accounts, funding and review of lease or loan contracts, pricing and collateral details provide data transmission, document generation and management and inbox management of different portfolio.
Senior Analyst will perform moderate to highly complex transactions, including quality check or verification, and escalate any issues or potential risk to senior team member or SME or team lead. May be required to assist on process training for new joiners.
Booking & Funding
. Set-up and approval of funding provided with document execution and booking in the system of contracts in the system of record.
. Review of lease/load documentation , pricing information, system coding and collateral details
. Booking of contracts of various portfolio or products
C. Data Transmission Transaction Support for File creation and document generation
. File Creation and split all files for docusign capability and create workflow to be used for funding
. Manage inbox with new document packages and individually save each image in to SIEBEL ROW/Filenet for record retention.
. Manual generation of deal documents
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our to learn more.
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The Wells Fargo Foundation
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Position senior commercial Loan servicing representative for board and fund mnl recruited by the company The Wells Fargo Foundation at Taguig, Joboko automatically collects the salary of , finds more jobs on Senior Commercial Loan Servicing Representative for Board and Fund MNL or The Wells Fargo Foundation company in the links above
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