senior Collections specialistMicroResumes

Key Skills
Credit and Collections
American Accent
Australian Accent
Avaya Phone Usage
British Accent
Call Handling
Customer Service
Neutral Accent
Job Description
As a member of the accounting team, the Collections Specialist is responsible for the collections of billed revenue with the ability to meet monthly collections targets and weekly cash targets. The role will be key to the success in delivering world class customer service to both internal and external customers. Duties and Responsibilities:
Manage remedy tickets for collections team and resolve in a timely and accurate manner.
Meet stated financial goals and objectives on a monthly basis
Ensure internal control and financial integrity is always maintained
Works collaboratively with sales team to resolve client billing issues whilst delivering our White Glove Customer Service
Manage customers assigned to the dunning process and address all issues raised in a timely manner
Conducts calls and follow up emails on the assigned accounts
Responsible for timely follow-up and regular updates to accounts receivable collections notes.
Complete and deliver any other tasks that may be assigned
Requirements
At least 2 Yrs Experience in Collections Specialist/Collector Role (BPO - B2B)
Salesforce and Netsuite exposure a plus
Ability to read and understand contracts a plus
Very strong communication and problem-solving skills
Proficient in MS Excel and MS Word
Ability to work on night shift (8:00AM to 5PM Central Standard Time)
Bachelor's/College Degree in Accountancy or Finance
WE PROCESS APPLICATIONS ONLINE! If you think you are who we're looking for, apply to this job posting and we'll give you a call ASAP!
Why Join Us?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
Cultures and Values
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
MicroResumes

Ortigas Center, Pasig City
Permanent
Full-time