senior client relations Manager | dedicated crmMagic, Inc.

Summary
The Magic Senior Client Relations Manager for Dedicated is responsible for the overall Magic for Dedicated customer service experience to create engaged customers and drive organic growth.
Essential Functions
Work with manager to develop end-to-end processes to improve B2B customer experience and service
Design new systems to address concerns from root cause analysis
Develop service-level procedures, standards and policies
Work as needed with other departments for implementation
Determine success of project and iterate as needed
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Keep ahead of industry's developments and apply best practices to areas of improvement
Train, coach and performance manage Account Managers on your team
Produce AM scorecards
Make sure that all Client Relation Manager deliverables are updated and submitted in a timely manner
Make sure that all clients are billed correctly
Weekly bill
Audit for missed payments and assist in collection
Subscription fees
Other duties as needed
Competency
Analytical and strategic
Organized
Strong coaching skills
Proficient in Excel/Google Sheets a plus
Work environment
Candidates must be able to work from home. (Good internet connection and fast computer)
Position type and expected hours of work-Full-time (40 hours/week)
Required education and experience
At least two years experience working in B2B or enterprise sales
Work from Home
Mid-Senior Level / Manager Customer Service Concierge Service 1 opening Bachelor's degree graduate
Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we'll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila. Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time