senior Business Intelligence analystUber

As a Sr Business Analyst, you will be part of the team consuming data from the state-of-the-art interaction analytics solution and deriving customer experience insight based on interaction sentiment, agent behavioral data, and text analytics trends. These efforts will yield valuable insight for global stakeholders to enable their data-driven decisions.
What You'll Do
Dig deep into Uber data sources and see opportunities for improvement across metrics and operations independently.
Drive analysis on projects and important strategic decisions improving the service experiences for our Mobility driver-partners and riders and our Delivery courier partners, vendors, and eaters.
Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible.
What You'll Need
3+ years of work experience in Analytics/ Business Intelligence/ Statistical analysis or related experience
Proficient in SQL
Good working knowledge in Python
Effective people and stakeholder management skills.
Strong communication and organization skills, with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate useful insights.
Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and innovative work environment
Ability to self-serve, investigate, get the required data and expertise in data visualization/presentation
Ability to end-to-end lead projects right from conceptualization to final execution.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time