senior Application Support engineerDTCC

Job Description: About this Opportunity
Enterprise Application Support (EAS) provides centralized application and infrastructure support for all critical business applications and infrastructure support.
Senior Application Support Engineer is responsible for providing technical support leadership of all the application suites within DTCC. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.
What You'll Do
Support DTCC applications by providing monitoring, application, and system support for DTCC's production application services client facing environments.
Provide 24x7 support for event monitoring, incident triage and escalation.
Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage.
Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
Assist with key projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
Provide support for change management approval, execution for DTCC's production application services
Client support team engagement to assist with application related incidents, client testing and integrations
Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
Access administration for application access to DTCC's production application services
Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers and/or software subsystems such as databases, web server software, LDAP, and security subsystems.
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Sound Like You?
Minimum of 6 years of related experience
Bachelor's degree preferred with Masters or equivalent experience
Additional Qualifications
Minimum 6 years' experience in application production support role
Knowledge of system administration - system configuration management, resource sharing, operating system fundamentals
Experience with application support - basic programming skills, log reading and analysis
Experience managing multiple platforms (Operating systems - UNIX, Linux, Windows, VMWare)
Strong understanding of different technologies and applications:
About Us: About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
Our work environment favors openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
About the Team: The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
DTCC

Philippines
Permanent
Full-time