senior analyst - corrigo system AdministrationJones Lang LaSalle

The Technical Team acts as the first level of escalation for platform issues / limitations identified by Users, Key Stakeholders and the CSC Service Team.
The Technical Analyst is responsible for conducting the discovery process on new features and functionalities introduced during version upgrades and service updates. Also performs system configuration, conduct tests to address workflow process requirements, data administration and user support for all active Corrigo accounts in APAC. Share knowledge, learning and leverage with the wider group using Corrigo
Corrigo Service Centre Technical Analyst shall perform the following tasks:
Flexibility to regularly rotate through different technical specialties and skill sets. Initiate the discovery process on new features and functionalities of the platform and leverage this as efficiencies to the Account Teams. Perform tests and solutions to account requirements or issues / gaps identified on Account System Configurations in Corrigo Property data Provide technical configuration support to Service Team, end Users and Clients for a specific requirement which includes but no limited to deployment, troubleshooting, workflow process requirements.
Audit Database Access and Requests
Analyse and Recommend Database Improvements
Analyse Impact of Database Changes to the Business
Guarantee Database Setup Meets Industry / Client Requirements
Identify User Needs to Create and Administer Databases
Troubleshoot Database Errors
Update Database Permissions
Ensure Data is Secure
Ensure Corrigo Instance Run Efficiently
Ensure Platform Availability
Provide guidance / technical solutions on escalated tickets Ensure proper testing, documentation and closure of all issues Document knowledge in the form of User Guides, Process Maps or Manuals Work with development team on product fix and enhancements Strong Technical and Interpersonal Communication.
Responsible for risk management, issue management, incident management and overall escalation / risk mitigation of services offered Assist in overall Governance, Audit and overall resolution of business processes in Corrigo Perform Configuration and Data Audits and initiate remediation to correct audit findings as required Provide coaching and development to Service Team including, but not limited to training, compliance and quality monitoring Coordinate resolution for all levels of escalated issues including those identified by Users, Key Stakeholders and other sources Identify and recommend implementation of processing efficiencies. Participate in professional and personal development programs Adhoc tasks assigned
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Jones Lang LaSalle

Taguig City, Metro Manila
Permanent
Full-time