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Partner with internal stakeholders to understand the project goals, business requirements and desired outcomes for specific project areas
Evaluate the impact on or required change to the business and identify gaps (process, systems, skills)
Identify and recommend solutions that deliver against project metrics/goals
Create suggestions for strategic and operational improvements and changes
Communicate the benefits of recommendations with stakeholders, addressing uncertainty and concern with actionable plans and/or research & analysis.
Coordinates small projects, actively participate in all phases of the project. (These projects may form part of a wider program.)
Prepare and maintain plans and track activities against the plan
Work across multi-functional teams to ensure alignment of deliverables
Collaborate with colleagues and extended teams to implement recommended changes, including helping to resolve any issues and to mitigate identified risks
Coordinate the development of plans to evaluate the impact of implemented changes and measure their success
Assist with periodic reporting of status to key stakeholders and monitoring progress of activities.
Education / Experience:
BS/BA degree preferred
Professional Experience:
A minimum of 5 years of professional experience in Refinitiv or similar industry
Knowledge of Refinitiv Customer Operations business processes and systems preferred
Demonstrate strong problem solving and critical thinking skills
Strong written and verbal communications skills, ability to interact at all levels of the organization and tailor messages appropriately
Experience in delivering presentations preferred
Data analysis experience desirable
Independent self-starter who can manage multiple activities to aggressive deadlines
Experience working with cross functional teams
Skilled in Microsoft applications
Retirement Benefit Plans
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Performance Bonus
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Associate / Supervisor Customer Service Financial Services 1 opening Bachelor's degree graduate
Refinitiv is one of the world's largest providers of financial markets data and infrastructure, serving over 40,000 institutions in over 190 countries. It provides leading data and insights, trading platforms, and open data and technology platforms that connect a thriving global financial markets community - driving performance in trading, investment, wealth management, regulatory compliance, market data management, enterprise risk and fighting financial crime.
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Refinitiv Asia PTE. LTD | Philippine Branch
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