senior Accounts Payable coordinatorCanon Business Service Centre (PHL)

Purpose
The primary purpose of the Senior Accounts Payable Coordinator role is to ensure compliance on the Services Level Agreements based on the Statement of Work are met, workload management, conduct quality review of the account/transactions and initial point of contact / escalation for the team. Also, this would include timely processing of requests, efficient billing of accounts, allocation of payments, resolution of queries, maintenance of customer accounts and all other duties required in the Accounts Payable team. Project participation as required.
The Group Finance team is expected to work together to achieve the objectives of the team. All team members (incl. the Accounts Payable Coordinators) are therefore required to be flexible and may at times be required to fulfil other roles within the team to achieve these objectives.
Essential Duties:
Customer Relationships (external and internal)
Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service.
Query Resolution
Ensure all billing and debt-related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved. Where there are possible delays, the customer is to be informed. Where the query is referred to another business unit, the team remains responsible for the resolution of the query until fully resolved and contacting the customer.
All queries to be resolved within agreed SLA's.
Allocation of Payments
Ensure all payments are applied to customer accounts within SLA
Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required.
Data Entry
Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors.
Sequence Reporting is used to follow up on missing AR19 forms to ensure all revenue is captured.
Projects
Actively participate in projects as and when necessary.
Participate in systems projects (including systems developments / enhancements, customisations and upgrades) or business-related projects that interface with the Billing and Credit systems, so as to add value to the business and aid/support strategic business initiatives.
Team Membership
Actively assist the Manager and other members of the Accounts Payable and Group Finance team to achieve deadlines and objectives across the wider team.
Personal Development
Keep skills and knowledge of Accounts Payable practices up to date and recommend appropriate training to Manager to ensure that skills and knowledge continue to align with business requirements.
Continuous Improvement
Identify and eliminate inefficient work practices.
Continually monitor and review current practices and procedures including system processes and where necessary make recommendations in respect to enhancements.
Ensure a continuous improvement view of the end to end processes.
Health and Safety
Complies with the Company's health and safety policies and procedures. Takes action to improve the health and safety record of the workplace. Ensures equipment and work areas are well maintained.
Actively participates in training as required and supports local Action Group takes personal responsibility for keeping themselves, co-workers and equipment free from mishaps.
Ensures timely and accurate reporting of any hazards or potential hazards so that they may be remedied.
Qualifications:
3-5 years' experience in an Accounts Payable or similar role
Knowledge of all areas of Accounts Payable
Understanding of other Financial Operations rolesAbility to work to deadlines and under pressure
Has experience in handling a team
Excellent communication skills (both verbal and written)
A good understanding and working knowledge of relevant legislation.
Excellent PC skills