sap fico Application SupportGrundfos

Grundfos is one of the largest Danish companies, famous for its market leader pump manufacturing activities worldwide. We contribute to global sustainability by establishing water technologies that improve the quality of life for people and maintain the planet.
If you wish to work in the heart of the city in an office with 21st-century solutions, people focus and Danish culture then do not miss this interesting opportunity to join us! We are looking for highly motivated, result-oriented candidates for the following positions to be part of our growing team:
Role purpose:
The main purpose of the SAP Fico Application Support is to provide professional and global IT support to end users of Grundfos IS business solutions and services (solutions & applications).
Reporting directly to the IT Manager, the selected candidate will be following the Incident or Request Fulfilment procedures, the IS Supporter Engineer ensures that services related to end users are restored or delivers the requested service within the agreed service levels and is not limited to the following:
Handling Incidents, Requested items, Request for Service, Standard and Normal changes in ServiceNow
Provide advice and guidance in relation to system functionalities
Professional verbal and written dialogue with end users
Escalate relevant tickets to 2nd level Support/appropriate support group
Ensure that agreed service levels are fulfilled
Participate in projects
Create/Update user guides and internal documentation
Provide innovative support in promoting continuous improvement to meet business performance goal
Requirements:
Bachelor's degree in Computer Science, Information Technology, Computer Engineering or equivalent
With at least 4-7 relevant experience before entering level besides formal education
Experience in propelling well-defined processes within IT and Support
Ability to participate in work with processes or projects
Ability to participate in a well-defined business process within IT and IT Support
Experience on SAP Finance Support (i.e. AP, AR, GL, etc.)
Ability to influence others and follow processes
Experience supporting key business initiatives
Knowledge of best practices and relevant practices, systems in IT and Support
Good communication skills
Willing to work on shifting schedule (8am - 5pm/3pm - 12mn)
Willing to work during holidays
Experience in ServiceNow application tool
More Information
If this sounds like you, please click the 'Apply' button to progress with your application.
We look forward to hearing from you.
If you want to dig deeper into the Grundfos universe, please visit our Grundfos Social Media Channels here: /
Grundfos is an Equal Opportunity Employer.
Water is our business. With our pumps and pump solutions, we set the standard and keep raising the bar when it comes to water and energy efficiency and protecting the environment. We are passionate about what we do and want to make a difference everyday.
Grundfos

Manila City, Metro Manila
Permanent
Full-time