Sales Support specialistRefinitiv

Position Summary
The Sales Support Specialist drives sales efficiencies by reducing the administration burden on Account Management. As the main liaison to Customer Administration, this person will facilitate the order to cash cycle in an accurate and timely manner. This role will work closely with internal stakeholders to address customers' administrative issues and administer complex deals.
You will be supporting the Americas region so ability to work U.S hours is required.
Role Responsibilities
Liaise with Order Management Specialists (OMS) for order processing, credits procedures, Genesis, GRC systems, etc.
Develop customers' relationships to address administrative issues, working closely with internal stakeholders to resolve
Administer complex deals in collaboration with Account Managers and OMS
Support obtaining signed contracts and order forms from customers
Manage Free Trials for setup and extension (Eikon)
Act as first line support for Account Managers on order process and system queries
Support selling administrative activities: arranging customer meetings, running reports for sales meetings, respond to ad hoc data requests for sales management. In smaller sub-regions, sales associates may also support other customer engagement activities (e.g. sales event coordination)
Play a supporting role in the annual price increase process - e.g. reporting on contractual exceptions and business exceptions
Qualifications and Experience Required
Comprehensive knowledge of business products and processes
Solid understanding and experience with detailed technology projects
Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings
Strong communication skills (written, oral, presentation)
Organizational and prioritization skills with attention to detail
Ability to adapt to dynamic and fast paced work environment
Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives
Confident, helpful, customer-oriented phone presence required
Proven ability to take on multiple projects and see them to completion successfully
Ability to work in a team environment as well as independently with minimum supervision
Bachelor degree qualified or above
We care about benefits too.
We support our colleagues' wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.
Our fast paced and supportive environment is only possible due to determined, autonomous problem solvers who love our high performance culture. And as a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. So we seek hardworking, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: .
Be the breakthrough, activate your future and shape ours.
Refinitiv

Taguig City, Metro Manila
Permanent
Full-time