sales support AdministratorRELX

Job Description
The Elsevier Sales Support Administrator is responsible for providing day-to-day operational support to both internal and external customers. This role partners closely with client services, sales operations, and sales and service team members to drive greater efficiencies with processes, reporting, tools, etc to improve service, sales productivity as well as assist external customers in issue resolution.
SSA roles and responsibilities
Support key metrics tracking for the sales and services organization
Support operation processes related to order processing, and order submittal
Record account related activity in appropriate internal systems
Ensure data integrity and quality across key reporting systems to provide consistency of data
Manage daily account and customer maintenance, as required
Proactively execute and provide guidance on sales and service requests including processing and tracking contracts, customer entitlements, firm changes, credit management, etc
Collaborate with sales and service teams to continually improve processes and procedures to improve efficiency
Develop and maintain relationships with enabling functions (Finance, Operations, VC, IT, HR) to facilitate effective collaboration and execution of organizational objectives
Document relevant operations process workflow
Other duties as assigned
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Manila City, Metro Manila
Permanent
Full-time