sales process analyst - Team LeaderLondon Stock Exchange Group

The Sales Process Analyst - Team Leader assists the Sales Process Manager with the day-to-day management of Sales Process Team. This role is a blend of management and hands-on operational duties and includes managing a group of sales process analysts as well as responding to users' queries and hosting training sessions. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to keeping abreast of what Sales and Account Management are experiencing.
Responsibilities:
Manage a team of Sales Process Analysts to proactively respond and handle users' queries ensuring that accurate resolution is provided on a timely manner
Mentor, coach and do performance management for staff to deliver world class user experience
Provide guidance and support in their team's personal development.
Effectively drive performance to ensure business objectives and key metrics are met.
Work with the team to reduce the volume and time of outstanding cases and ensure they understand and are adhering to procedures
Proactively contribute ideas or actions to improve efficiencies in the process and/or to improve user experience.
Serve as the champion of key initiatives set by the Sales Enablement Team
Recruitment and selection of staff in line with the SPA competencies.
Participate in the performance management and review process facilitating the quarterly, mid-year and annual review process
Create a learning environment by supporting continuous development of self and direct reports and champion learning initiatives.
Support Sales Process Manager on ad-hoc projects
Act as a role model for the team in delivering best support to SAM users
Qualifications:
Comprehensive knowledge of LSEG Business and Sales and Account Management organization
Strong understanding of LSEG's values, processes, measurement, drivers and performance improvement strategies
Ability to engage with a range of stakeholders, including other business units
Willingness to undertake additional projects and responsibilities from time to time. Strong planning and organizational skills.
Flexibility with work times and dedication to the effectiveness of the team.
Competent coaching skills to help the team become successful, to deliver greater business results, and to champion talent development
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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London Stock Exchange Group

Taguig City, Metro Manila
Permanent
Full-time