sales operations CoordinatorShopBack

ABOUT US
ShopBack : Better Shopping, Every Day.
The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, serving over 30 million shoppers across ten markets. Growing from a team of six back in 2014 to over seven hundred today, ShopBackers across the region come together with a singular mission: to make shopping rewarding, delightful, and accessible for all.
More than half a billion shopping trips start with ShopBack each year. The Group powers over US$3.5 billion in annual sales for over 10,000 online and in-store merchant partners, across categories ranging from fashion, beauty, F&B, electronics, travel and more. ShopBack is continuously enhancing our suite of shopping services and solutions, to bring more value to our shoppers and merchant partners.
ShopBack is continuously enhancing our suite of shopping services and solutions, to bring more value to our shoppers and merchant partners, and we are looking for world-class talent around the globe to be part of our exciting journey. If you are passionate in building and scaling up businesses in this fast-growing landscape, come and join our growing ShopBack team!
The Sales Operation Coordinator team plays a critical role in reducing sales process friction and influencing customer experience on ShopBack by ensuring availability of accurate deals.
As a Sales Operation Coordinator, you will transform deals that Sales team secured from merchants into actual running campaigns that ShopBack users enjoy. You have the opportunity to work with data, process improvement plans, improve your communication skills, stakeholder management skills and so much more.
Responsibilities
Input to ShopBack internal systems (Salesforce and Needle) deals info from the Sales team, including but not limited to upsizes, promotions, ad sales, etc.
Coordinate with internal (Sales and Marketing) and external stakeholders (networks, merchants) to ensure correctness of the deals info
Ensure all Terms and Conditions are correctly phrased and properly displayed
Catch operational errors and solve them in a timely manner
Collaborate with stakeholders to identify and fix the root cause for the issues
Support Sales team in maintaining relationships with Merchants, by providing proof of exposure etc.
Propose and spearhead ideas/initiatives to improve current processes
Support local/regional projects
Requirements
Bachelor Degree or fresh graduate (experience in the e-commerce industry is a plus).
Strong skills and proficiency of Microsoft and Google Suites (Word, Excel, Power Point)
Good communication skills in English.
Strong analytical and problem-solving skills with a natural aptitude to communicate clear solutions to complex problems.
Meticulous attention to detail
Driven and has strong ownership on process improvements.
Strong entrepreneurial spirit and eager to join the eCommerce industry.
Positive working attitude and eager to learn
Must be able to multitask under pressure while maintaining a high level of accuracy.
ShopBack

Manila City, Metro Manila
Permanent
Full-time