sales and Customer Services manageriCrescere

Description
Job Qualifications:
- At least 5 years experiences in Customer Service, preferably in the manufacturing of packaging products (e.g. corrugating materials, cartons, boxes, and plastic bubbles)
- Bachelor's Degree in Marketing or other business degree
- Has proficient computer skills to prepare production planning
- Outstanding communication skills, both written and verba
- Outstanding communication skills, both written and verbal
- Strong people skills
- Excellent Phone Etiquette in communicating with several customers
- Outstanding organizational skills, particularly in managing the supply chain between and among sales, suppliers, production, accounting (for payments), warehousing & delivery
- Preferably lives in Dasmarinas, or Carmona or nearby, or in Laguna
Job Description:
For Sales:
- Formulate sales strategies for the existing and future product lines of the Company
- Discuss with customers regarding their needs and designs and communicating the same to the designer and across the supply chain (i.e. production, customer representative, warehousing & logistics, accounting)
- Prepare sales forecasts with breakdowns as may be required by top management
- Prepare historical sales for past periods and provides analyses for sales performances for future directions
- Manage sales activities of other sales staffs
- Manage sales activities of other sales staffs
- Other sales & marketing activities as may be assigned by Operations Manager
For Customer Services:
- Overseeing and Assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and Monitoring daily activities of customer service operation.
- Assisting customer service staff with required duties
- Training and Guiding staff in the areas of proper customer service relationship and company policies.
- Monitoring and authenticating returns, exchanges and voids
- Investigating and solving customer service complaints
- Assisting in the development and implementation of policies and explaining this to the staffs and customers
- Maintaining of pertinent document to various customer service activities
- Performing other duties required when needed
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Language(s): English
Knowledge: Microsoft Access
Availability for travel: Yes
Availability for change of residence: Yes

Cavite, Calabarzon ·  Today, 11:08 PM
Work type
Full Time