safety Investigations team lead ii - us&c casUber

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At Uber, we ignite opportunity by setting the world in motion. We tackle big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
As a Senior Team Lead in the Manila Center of Excellence, you will be responsible for:
Overall Performance & People management of USC which comprises Team Leads and Safety Investigation Specialists
Development and mentor of Team Leads
Stakeholder Management
Project Management
What the Candidate Will Need / Bonus Points
The role will be responsible for:
Overall management of a small line of business/ subunit of an LOB/ shift, comprising of 4-6 Team Leads and/or 40-60 HC.
Development and mentor of leaders in your sub unit.
Partner management for the line of business you will support.
Lead performance and get results: You will analyze, strategize, implement action items and empower your team to meet and exceed targets on quality, efficiency/productivity, customer and costs, if applicable.
You will also collaborate with other internal or external support teams critical to delivering results.
Lead, coach, mentor and empower people: As an early leader of a rapidly growing team, you will mentor your TLs, develop your own people, guide them and work with them to achieve their full potential.
You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
Build and maintain partner relationships: You will interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding on agreed service levels.
Drive accountability on policies, house rules and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy and PIP guidelines.
You will ensure that you and your TLs do the right thing each time even if it means doing the difficult things.
Lead improvements on support logic and processes:You will review, handle and lead improvements to current policies and processes to ultimately win our employees, customers and partners over.
---- Basic Qualifications ----
For Internal Candidates:
Must be a regular employee of Uber for at least 1 year
Must have relevant work experience leading people managers
Must have passing performance scorecard for the past 3 months
Must not be currently enrolled in any performance improvement plan
Must not have any active disciplinary action on record upon application
For External Candidates:
Must have at least 2 years experience in a people manager role
Must have extensive background in performance and SLA management
Must be willing to work in shifting schedules
Must be willing to work primarily in the Manila COE
Preferred Qualifications:
Basic familiarity with COPC(r) High Performance Management Techniques (HPMT)
Foundational knowledge with Lean Six Sigma
Background in project management
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time