rohq - giam - partner relationship senior Analyst (avp/c12)Citigroup

Job Description CISO GIAM -Global TTS / APAC Partner Relationship Manager (PRM) Senior Analyst
Description
About Citi - Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
The Global ID and Access Management (GIAM) is a global organization within Citi Information Security Organization (CISO) with 900+ employees located across the globe. GIAM manages entitlement and provisioning of access and governance for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. GIAM works in partnership with Global Information Security to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues.
Job Overview
The Global TTS/APAC PRM senior analyst is responsible for supporting the Global TTS and APAC partner relationship lead by the PRM local lead. This entails managing the analytics, identifying partners, and creating presentation decks for senior management. The Global TTS/APAC PRM Senior Analyst responsibilities also include developing a clear vision of who GIAM's partners are using analytical techniques; identify, build and nurture those relationships. They are also responsible for developing a solid understanding of the partner business and their priorities. Additionally, they will be coordinating and leading projects management efforts on need basis.
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A critical success factor for GIAM over last 3-4 years has been disproportionate focus on using operational and client metrics to make decisions and this position is expected to use metrics smartly and comprehensively in achieving all of the above objectives, beyond deploying relationship skills to engage with senior partners.
Key Responsibilities
Extract market intelligence and convey business plans / initiatives proactively to GIAM SLT and Operations
Provide clients with visibility into the GIAM services they receive and awareness of any systematic issues GIAM is encountering
Work closely with the Global TTS / APAC PRM lead to coordinate and support overall execution of GIAM priorities and initiatives.
Create a positive partner experience, understanding the client perspective and supporting their needs.
Provides periodic IS risk management reports highlighting key issues and corrective action plans; monitors implementation of approved plans.
Communicate business needs and impact to Global TTS / APAC PRM lead.
Support the GPO - PRM in meeting any ad hoc requirements related to Partner Relations.
Complete all tasks in connection with the organization's activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.
Leading and coordinating project management efforts on need basis by facilitating stakeholder conversation and between partners and GIAM.
Prepare documentations and analytics that presents the business needs and impact to GIAM Operations management.
Create and maintain an internal interaction model that will ensure cascading of communication with operational roles and seamless delivery.
Participate in monthly cadence meetings with other PRM analysts and PRM Leads within the product for knowledge sharing and standardization purposes.
Work with the business to anticipate and prioritize demand. Regular interaction with the business on the full scope of the relationships including new and existing work.
Identifying improvement opportunities and additional functions to bring into Shared Services.
Facilitate partner meetings, documenting minutes and reporting progress.
Knowledge and Experience
6+ years of relevant experience in a similar environment.
Good understanding of the overall Citi and its business' requirements.
Outstanding analytical skills - willingness and ability to use metrics in business decision making.
Experience managing in a matrix global environment - high degree of influencing skills.
High degree of comfort in managing and driving changes through influencing vs direct people ownership.
Good understanding of the Information Security requirements.
Prior experience of dealing with senior leaders in the company.
Experience managing client relations.
Ability to communicate enhancement and changes to processes/platforms with partners in IT and work to drive change.
Qualifications
Bachelor's degree or higher with a concentration in Information Technology, Computer Science or Cyber Security or related field.
MBA preferred.
Skills
Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary.
Excellent presentation skills - written and verbal.
Advanced Excel and Power Point.
Power BI, Cognos & Python knowledge will be an advantage.
Competencies
Clever, resourceful, and agile.
Customer centric mindset and passionate about delivering high quality customer experiences.
Strong analytical capabilities.
Broad understanding of business drivers.
Strong presence, communication skills and ability to influence others, respected in the organization.
Experience presenting and interacting with seniors.
Job Family Group: Business Strategy, Management & Administration
Job Family: Business Administration
Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time