rohq - gfts - Compliance technical services - operations support analyst 2 (c-10)Citigroup

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Update help content used by Knowledge Hub end users to service client inquires, as needed
Execute work assigned, including annual review certification and change requests
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
Monitor work progression ensuring completion of assignments by requested due date
Ensure consistent application of team process controls
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0-2 years relevant experience
Proficient in Microsoft Office
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
The role includes the following activities:
- Interface with business product processor and information warehouse operations teams to identify root cause for daily breaks
- Coordinate corrective actions with the appropriate regional AML team
- Ensure all breaks are assigned to a responsible party, logged into Incident Management System, and prioritized for action
- Provide analytic support and subject matter expertise to business product processors and information warehouses
- Monitor business product processor change control processes to ensure reconciliation tools are current and appropriate
- Coordinate rule additions and updates with E2E reconciliation development team
- Test rule changes in UAT and secure compliance approval of said changes
- Coordinate valid value and reasonability report exceptions working with the regional AML team, product processors and business information warehouse
- Support metric reporting as well as audit requirements as appropriate
Qualifications:
- Strong critical thinking skills
- Self-motivated
- Detail oriented and analytical
- Effective time management, documentation and organizational skills
- Excellent written and verbal communication skills
- Ability to multi-task and appropriately prioritize tasks
- Must have the ability to work in a team environment and be a leader as needed
- Ability to communicate, educate and support a large user base
- Ability to embrace change
- Ability to learn quickly about a new business process
- Logical minded person who can understand complex issues and think about them with precision
- Strong user of Microsoft Office suite of products - Word, Excel, PowerPoint, Project, Visio, Outlook
- Knowledgeable in using database (i.e. Oracle, MS Access)
- Experienced in writing SQL will be a strong advantage
- Technical/Programming skills on Unix Shell Scripting, VBA and Macro will be an advantage
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time