rohq - cti - infra seniortech analyst /voice integration Engineer- c12/avpCitigroup

Voice Integration Engineer
Person on this position is responsible for Voice Services design and integration for a large portfolio of voice products with main focus on Voice Recording in Contact Center environment. Person will be part of Global Voice team. The team cover project-related activities and work closely with various teams to deliver a professional project implementation service offering to a diverse client/business globally.
Key Responsibilities:
Provide solution on Contact Center or Voice recording application.
Design, implementation, overseeing build, validation and closure phases for various projects
Plan implementation tasks, including change management and communication
Hands-on experience with installation and application development work
Manage vendor interaction and activities
Validate installed solution against design record
Coordinate testing of installed solution with customer environment
Monitor day 1 activities and troubleshoot new product deployment
Direct liaison with other development and support teams locally and globally
Provide technical expertise during audits
Work with global teams on global standards and configuration to build "Best In Class" standards
Key Skills:
Hands on experience with implementation, design and solutioning for end to end Voice recording setup.
Experience in managing enterprise-scale voice deployments on a variety of platforms
Familiarity with a heavily controls-focused environment highly desirable
Experience in customer support in a time-critical environment solving time critical production issues and problems
Networking experience (CCNP level)
Must have Hands on experience in NICE product installation, Avaya Contact Center system or Voice recording application.
Knowledge on NICE Voice recording in a large, multi-site, global telephony environment
Knowledge on NICE Engage, Nexidia, RTA, NTR and CS products, Avaya Communication Manager, Avaya AES, Avaya Call Management, Genesys Contact Center or Session Border Controller.
Knowledge of Voice recording and integration with 3rd party devices.
Experience in a financial services environment is highly desirable but not essential
Strong communication, organization and planning skills
Ability to react to a dynamic environment
Strong problem-solving skills and analytical approach
Strong team-player and collaborator
Fluent English written and spoken
Certified with NICE Engage, NTR, RTA, CS, Nexidia, Contact Center certification on Avaya or Genesys
Development Value:
Exposure to various resolver teams throughout the EMEA, ASPAC, LATAM, NA regions.
Opportunity to increase knowledge across voice products by participating in modular training
Key Responsibilities:
Provide solution on Contact Center or Voice recording application.
Design, implementation, overseeing build, validation and closure phases for various projects including integration.
Key Skills:
Experience in customer support in a time-critical environment on implementation and driving project deployment.
Must have Hands on experience in NICE product installation, Avaya Contact Center system or Voice recording application.
Knowledge on NICE Voice recording in a large, multi-site, global telephony environment
Knowledge on NICE Engage, Nexidia, RTA, NTR and CS products, Avaya Communication Manager, Avaya AES, Avaya Call Management, Genesys Contact Center or Session Border Controller.
Knowledge of Voice recording and integration with 3rd party devices.
Experience in a financial services environment is highly desirable but not essential
Strong communication, organization and planning skills
Ability to react to a dynamic environment
Certified with NICE Engage, NTR, RTA, CS, Nexidia, Contact Center certification on Avaya or Genesys.
Job Family Group: Technology
Job Family: Infrastructure
Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time