rohq - cti - infra seniortech analyst /voice integration Engineer- c12/avpCitigroup

Voice Integration Engineer
Person on this position is responsible for Voice Services design and integration for a large portfolio of voice products with main focus on Contact Center environment. Person will be part of Global Voice Build team. The team cover project-related activities and work closely with various teams to deliver a professional project implementation service offering to a diverse client/business globally.
Key Responsibilities:
Manage implementation, overseeing build, validation and closure phases for various projects
Plan implementation tasks, including change management and communication
Manage vendor interaction and activities
Validate installed solution against design record
Coordinate testing of installed solution with customer environment
Monitor day 1 activities and troubleshoot new product deployment
Direct liaison with other development and support teams locally and globally
Provide technical expertise during audits
Work with global teams on global standards and configuration to build "Best In Class" standards
Key Skills:
Experience in managing enterprise-scale voice deployments on a variety of platforms
Familiarity with a heavily controls-focused environment highly desirable
Experience in customer support in a time-critical environment solving time critical production issues and problems
Networking experience (CCNP level)
Knowledge on Avaya Communication Manager or Genesys Contact Center in a large, multi-site, global telephony environment
Knowledge on Avaya ASM CMS, AES, and other Avaya Unified communication products.
Knowledge on Contact center product including dialer.
Knowledge of SBC, including ISDN and SIP-based services
Experience in a financial services environment is highly desirable but not essential
Strong communication, organization and planning skills
Ability to react to a dynamic environment
Strong problem-solving skills and analytical approach
Strong team-player and collaborator
Fluent English written and spoken
Development Value:
Exposure to various resolver teams throughout the EMEA, ASPAC, LATAM, NA regions.
Opportunity to increase knowledge across voice products by participating in modular training
Job Family Group: Technology
Job Family: Infrastructure
Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time