retail support Assistant (6 months contract))Assa Abloy

JOB TITLE: Retail Support Assistant
DEPARTMENT: Retail- Yale Smart Shop
REPORTS TO: Assistant Business Dev Manager
QUALIFICATIONS:
Candidate must possess at least a Bachelor's/College Degree, any field.
Strong skills in Office applications, i.e. Excel, PPT, among others.
With working knowledge and touchpoint experience on customer service (inbound and outbound) and customer care handling. With 3 years of working experience as customer service.
Required Skill(s): Logistics, Supply Chain, Monitoring, Telemarketing, Keen to details, Ability to think quickly, logically and analytically.
At least 1-2 year(s) of working experience in the related field is required for this position.
JOB RESPONSIBILITIES:
Facilitates and steers the order and installation fulfillment, customer service, customer care handling, and after-market sales support across all Yale Smart Shops in the Philippines in line with the company's continuing build-up and continuous improvement for customer service experience.
JOB TITLE: Retail Support Assistant
DEPARTMENT: Retail- Yale Smart Shop
REPORTS TO: Assistant Business Dev Manager
QUALIFICATIONS:
Candidate must possess at least a Bachelor's/College Degree, any field.
Strong skills in Office applications, i.e. Excel, PPT, among others.
With working knowledge and touchpoint experience on customer service (inbound and outbound) and customer care handling. With 3 years of working experience as customer service.
Required Skill(s): Logistics, Supply Chain, Monitoring, Telemarketing, Keen to details, Ability to think quickly, logically and analytically.
At least 1-2 year(s) of working experience in the related field is required for this position.
JOB RESPONSIBILITIES:
Facilitates and steers the order and installation fulfillment, customer service, customer care handling, and after-market sales support across all Yale Smart Shops in the Philippines in line with the company's continuing build-up and continuous improvement for customer service experience.
SERVICE & INSTALLATION FULFILLMENT
Principal lead for scheduling of installation and service request for Yale Smart Shop across the country.
Conduct the inbound call and outbound feedback loop for scheduling of installation, services, and relevant aftermarket service support with Installation/Service Team.
Main coordinator for relevant concerns for product and promo inquiries.
Oversees the back-end customer service support for installation and service requirement in close collaboration with the company's relevant departments.
Supervises zonal and scheduling for installation, service, and product support in close coordination with CSO, ISRs and ISAC Team.
Direct process ownership and steering for customer care and after-market service in line with pertinent developing framework.
In-charge of product support communication channel - i.e., e-mail, SMS/internal company phone contact, website and social media as may be applicable.
Other duties may be assigned.
Pasig City, PH, 1605
Sales, Marketing & Product Management
No
Associate
30-Nov-2022
Assa Abloy

Pasig City, Metro Manila
Permanent
Full-time