Quality sr. specialistJPMorgan Chase

Job Description:
The Quality Specialist executes Controls QA testing against established criteria; testing, however, requires subject matter expertise with the ability to draw inferences, identify root cause, and make recommendations for corrective action.
Internal Description
This individual:
performs the quality assurance exam to ensure consistency and accuracy,
provides verbal and written summaries of findings and corresponding corrective actions
engages supporting business partners to discuss issues
monitors for changes in the operational environment and recommends potential enhancements to testing
recommends and implements enhancements to improve effectiveness and efficiency of services and systems
executes and manages QA testing across multiple programs
ensures testing job aids are kept current and are beneficial tools for others
Position requires some amount of experience in operational quality assurance.
Required skills include:
multi-tasking
issue resolution and problem solving
organization and time management
excellent written and oral communication
analytical skills
detail-oriented
high degree of professionalism, self-motivation and sense of urgency
Required knowledge base should include:
line of business experience in multiple disciplines/functions
business processes and procedures
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
JPMorgan Chase

Metro Manila
Permanent
Full-time