Quality Control specialist (wfh)One CoreDev IT

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We are looking for a Quality Control Specialist to join our team and oversee the quality of all over the phone service being provided. Quality Control Specialist responsibilities include auditing random call, review incident report, errors and validate them, and conduct coaching on all audits made. Ultimately, you will work with a team to ensure the communications done meets the company standards across the board.
Excellent interpersonal, written, and oral communication skills.
Has a superior listening skill.
Strong analytical skills.
Proficient computer skills in Microsoft Office including Excel, PowerPoint, and Access.
Must possess strong problem-solving skills.
Strong coaching and motivating skills.
Must undergo Leadership Trainings.
Knowledge of adult learning theories a plus.
Ability to analyze floor trends and suggest advisories or training plans.
Ability to correct agent technical and behavioral shortcomings.
Ability to work in a team fostered environment.
Ability to prioritize and organize work in a multitasked environment.
Ability to adapt to a flexible schedule.
Ability to maintain the highest level of confidentiality.
Our must-haves:
Must attend in-person meetings depending on the status of the pandemic
Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS
Must have a backup internet connection of the same speed, if the primary connection becomes spotty
Note: An online assessment of the workspace will also be part of the recruitment process
Status: This is a full-time, permanent position with benefits.
Hardware Provision: Company-issued Laptop will be provided on the first day.
Requirements
What we're looking for:
Proficiency in Microsoft Office Suite
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Customer service attitude
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Proven work experience as a Quality Control Specialist or similar role
Working knowledge of tools, methods and concepts of quality assurance
Solid knowledge of relevant regulatory standards
Good communication skills, both verbal and written
Excellent data collection and analysis skills
Strong attention to detail
Relevant training and/or certifications as a Quality Control Specialist
Medical Background is a plus
Benefits
Perks & Benefits:
Government-mandated contributions: SSS, Philhealth, PagIBIG
13th month pay: computation is based on the salary package of the employee
Attendance Incentive: bi-monthly incentive for employees with perfect attendance
Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
Leave Conversion: maximum of 10 unused leave credits may be converted into cash
Special Leave Privileges: birthday occasions, client-initiated leaves
Healthcare Benefit with one (1) dependent
Life Insurance
Funeral Assistance: Php 5,000
Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company
One CoreDev IT

Makati City, Metro Manila
Permanent
Full-time