Quality Control specialist - virtualFROSCH TRAVEL

Ready for the next level in your Travel Consultant Career? Want to be a part of a truly collaborative team?
FROSCH believes customer service is a complete company effort. Join FROSCH as a Quality Control Specialist and be a part of delivering a high level of internal, back-office support to FROSCH agents.
Job Details:
Assist peers within a team capacity by monitoring Sabre queues, preventing/reporting
Providing support for questions related to air contracts, promotions, formats and faring
Review all international reservations to ensure the lowest fare is confirmed
Evaluate alternate airfares for lower cost by checking consolidators and other resources to ensure the lowest fare is confirmed
Provide creative ticketing possibilities to lower the total fare by split ticketing, around the world or circle pacific fares, often reviewing these with the International Rate Desk
Ensure reservations are reviewed for commission opportunities
Researching current or past contracts to reconcile ADMS
Ensure that client travel policies are consistently followed and documented
Continually stay informed of all airline rules and regulations in addition to other industry requirements
Coordination with supervisors and team leads on urgent matters
Project positive attitude with high energy, diplomacy, and creativity in work strategies
Provide peer support with a high degree of initiative, confidentiality, and professional demeanor
Participate in operational projects and functions as appointed by manager
Utilize Global Distribution Systems (GDS) to arrange appropriate segments of travel and execute: Ticketing, Exchanges, Refunds, and Queue sorting
Be responsive to internal and external client's needs and issue resolution with excellent communication and follow up.
Live up to FROSCH Core Values at all times: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected
Requirements
Previous experience working within a travel management company required
Prior native GDS use in Sabre is required
Strong background in Q/C, airline ticketing, and ticketing requirements and procedures is required.
Excellent written and verbal communication skills.
Superb attention to detail
Outstanding analytical and critical thinking abilities
Ability to multi-task, pro-actively resolve problems independently, and work well under pressure
Must have impeccable listening skills
Ability to work under pressure and meet deadlines.
Demonstrated knowledge of the best practices within the travel industry.
Proficiency in Microsoft Suite; especially Outlook and Word is a plus.
Benefits
What FROSCH Offers You:
Opportunity to make a difference in a growing global company
Strong collaborative environment
Employee Recognition Program
Position Description Disclaimer
This document is representative of the qualifications, competencies, activities, and responsibilities an employee may encounter within the position; it is not exhaustive. FROSCH/FT Travel Management, LLC retains the right to change or assign other duties, responsibilities, and activities at any time with or without notice.
Equal Employment Opportunity Policy Statement
FROSCH/FT Travel Management, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH/FT Travel Management, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
FROSCH Travel

Makati City, Metro Manila
Permanent
Full-time