Quality Assurance and process specialist pasig cityConverge ICT Solutions Inc.,

Description * QUALIFICATIONS
>With Bachelor's degree in Engineering, Management, or equivalent
>With ISO background
>With at least 2 years of experience in Process Improvement and/or Quality Assurance
>With experience in Project Management
>With experience in end-to-end process of billing and collections
>With experience in working in a customer-centric environment
>Knowledgeable in data mining and customer profiling
>With exceptional oral and written communication skills, with a proven ability to effectively partner
JOB DESCRIPTION
>Conduct regular process review
>Ensure regular updating of policy and process documents
>Documentation of new system enhancements/requirements needed for operations
>Conduct competitor research and study on best practice and industry standards related to billing and collection
>Provide help in monitoring on-going billing and collection projects
>Develop project plans, communicate changes, and provide training to impacted business units
>Provide consultation on the use of re-engineering techniques to improve process performance and product quality
>Assist in developing process improvement policies and infrastructure
>Maintain and update all process related documents for reference purposes
AREA OF ASSIGNMENT
>Reliance IT Center, Pasig City
GROUP
>Finance and Accounting
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
OFERTA_DISCAPACIDAD OFERTA_DISCAPACIDAD_YES
BestJobs

Pasig City, Metro Manila
Permanent
Full-time