QA Supervisor bpo baguio siteNeksjob

Description
About the role:
-Identify major areas of quality based opportunities, use root cause analysis to drill down to actual cause, then disseminate information effectively and implement change improvement
-Maintain and perform analysis of daily, weekly, monthly QA based production reporting and individual variance tracking
-Verify team attendance daily and confirm analyst\'s hours in the QA attendance tracker
-Facilitation of internal and client driven calibrations while maintaining variance reporting and complete summarization of calibrations
-In-depth familiarization of QA guidelines and perform updates based on calibration directives
-Ability to analyze and solve complex QA issues then effectively disseminate and act upon the information
-Must have experience with Microsoft Office (Outlook, Word, Excel, Powerpoint required)
-Ability to perform other related duties and assignments as required by QA management
Requirements:
-Has BPO experience; with atleast 1-2 year/s experience of being a Quality Analyst Supervisor in a BPO setting
Requirements * Minimum education level: Senior high school
Years of experience: 1
Availability for travel: Yes
Availability for change of residence: Yes
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