qa and Process specialist - pasig cityConverge ICT Solutions Inc.,

JOB DESCRIPTION
Conduct regular process review
Ensure regular updating of policy and process documents
Documentation of new system enhancements/requirements needed for operations
Conduct competitor research and study on best practice and industry standards related to billing and collection
Provide help in monitoring on-going billing and collection projects
Develop project plans, communicate changes, and provide training to impacted business units
Provide consultation on the use of re-engineering techniques to improve process performance and product quality
Assist in developing process improvement policies and infrastructure
Maintain and update all process related documents for reference purposes
AREA OF ASSIGNMENT
Reliance IT Center, Pasig City
GROUP
Finance and Accounting
QUALIFICATIONS
With Bachelor's degree in Engineering, Management, or equivalent
With ISO background
With at least 2 years of experience in Process Improvement and/or Quality Assurance
With experience in Project Management
With experience in end-to-end process of billing and collections
With experience in working in a customer-centric environment
Knowledgeable in data mining and customer profiling
With exceptional oral and written communication skills, with a proven ability to effectively partner
Bossjob

Pasig City, Metro Manila
Permanent
Full-time