qa and Customer Service staffHealthSouth

Consolidate the JCI approved/suggested quality assurance standards of the hospital
Monitor and ensure compliance/implementing of QA standards
Review the implementation and efficiency of quality and inspection systems
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data
Analyze data to identify areas for improvement in the quality system
Develop, recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards
Evaluate audit findings and implement appropriate corrective actions
Monitor risk management activities
Responsible for document management systems
Qualification
Bachelor's degree
Quality inspection, auditing and testing experience
Experience with implementation of corrective action programs
Strong computer skills including Microsoft Office, QA applications and databases
Knowledge of tools, concepts and methodologies of QA
Solid experience in effective usage of data analysis tools and statistical analysis
Knowledge of relevant, regulatory requirements of the healthcare industry preferred
Knowledge/experience in healthcare factor plus factor
Key Competencies
Attention to detail
Communication skills - verbal and written
Data collection, management and analysis
Problem analysis and problem solving
Planning and organizing
Sound judgment
Decision-making skills
Customer service orientation
Effective interaction with stakeholders
Teamwork.
-Requirements- Minimum education level: Bachelor ́s Degree
1 year of experience
Availability to travel: No
Availability of change of residence: No
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QA and Customer Service Staff
Unihealth-Southwoods Hospital and Medical Center - Laguna, Calabarzon
Offer description
Permanent contract Full Time
Duties and Responsibilities
Consolidate the JCI approved/suggested quality assurance standards of the hospital
Monitor and ensure compliance/implementing of QA standards
Review the implementation and efficiency of quality and inspection systems
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data
Analyze data to identify areas for improvement in the quality system
Develop, recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards
Evaluate audit findings and implement appropriate corrective actions
Monitor risk management activities
Responsible for document management systems
Qualification
Bachelor's degree
Quality inspection, auditing and testing experience
Experience with implementation of corrective action programs
Strong computer skills including Microsoft Office, QA applications and databases
Knowledge of tools, concepts and methodologies of QA
Solid experience in effective usage of data analysis tools and statistical analysis
Knowledge of relevant, regulatory requirements of the healthcare industry preferred
Knowledge/experience in healthcare factor plus factor
Key Competencies
Attention to detail
Communication skills - verbal and written
Data collection, management and analysis
Problem analysis and problem solving
Planning and organizing
Sound judgment
Decision-making skills
Customer service orientation
Effective interaction with stakeholders
Teamwork
Requirements
Minimum education level: Bachelor ́s Degree
1 year of experience
Availability to travel: No
Availability of change of residence: No
Yesterday
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About Unihealth-Southwoods Hospital and Medical Center
A 7-level, 100-bed specialty hospital located at Southwoods Ecocentrum, Halang, Binan City, Laguna. Its Vision... USHMC shall be a leading medical center of excellence and first choice of patients, physicians and other medical providers committed to building better and healthy communities. Its Mission... USHMC shall deliver patient-focused, competent service for a healthy and quality life through accessible, cost-effective, state-of-the-art technology, advanced healthcare through continuing ...
A 7-level, 100-bed specialty hospital located at Southwoods Ecocentrum, Halang, Binan City, Laguna. Its Vision... USHMC shall be a leading medical center of excellence and first choice of patients, physicians and other medical providers committed to building better and healthy communities. Its Mission... USHMC shall deliver patient-focused, competent service for a healthy and quality life through accessible, cost-effective, state-of-the-art technology, advanced healthcare through continuing medical education and skills development of its medical, allied medical and administrative staff. Core Values... Dignity and Reverence Compassion Professionalism Safety Social Responsibility Complete medical services: > 24-hour emergency room services > Out-patient consultations > Pharmacy > Radiology/Ultrasound > Laboratory > Heart Station > Industrial/HMO > Rehabilitation Medicine > Hemodialysis > Pulmonary services > Internal Medicine (with subspecialty) > Pediatrics (with subspecialty) > General Surgery (with subspecialty) > Obstetrics and Gynecology (with subspecialty) > Dermatology > General Dentistry (with subspecialty) > EENT > Orthopedics > Ophthalmology USHMC is Philhealth accredited.
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QA and Customer Service Staff
Laguna, Calabarzon
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