project AnalystAmerican Express

Job Description:
Project Analyst
You Lead the Way. We've Got Your Back.
#6th in Great Place to Work's Best Workplaces List in the Philippines for 2023
#6th in Great Place to Work's Best Workplaces List in the Philippines for IT-BPM for 2023
#10th in Fortune Magazine's 2023 World's Most Admired Companies
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The American Express Servicing Engineering & Optimization team is responsible in driving efficiency and effectiveness thru cost-saving project initiatives within our Global Servicing Group (GSG) line of business.
As a Project Analyst, you will execute GSG capability and process improvement projects, evaluate feasibility of initiatives using financial and statistical tools, collaborate with a diverse and geographically dispersed cross-functional teams, and communicate with project customers and stakeholders.
Primary responsibilities of this Project Analyst role include:
Drive implementation of projects that improve the experience, efficiency, and effectiveness of GSG functions through capability and process changes.
Partner with multiple teams including Operations, Capabilities, and Technologies, among others to develop collaborative approaches while jointly prioritizing and addressing key business opportunities.
Supervise multiple concurrent initiatives and own the implementation in production.
Enable tactical delivery of strategic themes including making processes easier, faster, and consistent.
Deliver, assess, and report the key success metrics/outcomes and review with the leadership by setting up a strong governance structure.
Qualifications:
Japanese language proficiency is AN ADVANTAGE
Intermediate proficiency in MS-Excel knowledge is REQUIRED.
Familiarity with systems such as NICE, Nexidia, Hive, Cornerstone, Tableau, Qualtrics AN ADVANTAGE
Strong working understanding of credit card servicing processes and its functional areas AN ADVANTAGE
Innovative and creative thinking, including the ability to identify patterns and propose solutions to long-standing business problems, and ability to act as a motivator for change.
Analytical thinker and problem solver, comfortable working with data and able to resolve complex problems independently.
Strong written and verbal communication skills combined with an ability to interact optimally with senior leaders and business partners.
Solid ability to quickly adjust to shifting priorities, multiple demands, ambiguity, and rapid change.
Solid track record of working proactively and independently to get results and being able to lead and influence without direct authority.
Experience with leading a project AN ADVANTAGE
Sentiment extraction and analysis through call listening experience AN ADVANTAGE
Additional Details:
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
This role is not open to visa sponsorship according to business requirements.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express

Taguig City, Metro Manila
Permanent
Full-time