program ManagerDHL Global Forwarding (Philippines) Inc.

OFR PROGRAM MANAGER
Business Division: DHL Global Forwarding, Freight (DGFF)
Reports to: Head of Ocean Freight
As an OFR Program Manager, you will deliver upon our overall customer experience promise with focus on the areas of service delivery, productivity and profitability of the customers assigned. You will also serve as key contributor to initiatives that are intended to drive innovation and efficiency within the way DHL delivers solutions to customers.
IN THIS JOB, YOU WILL
Understand your account's business, supply chain pain point and supply chain priorities
Build an account program plan, strategic roadmap, priorities and value creation and share them regularly with your account
Prepare and conduct annual strategy meeting annual KPI alignment meeting, quarterly business review and monthly performance review with your account to ensure your account's supply chain optimization results and service deliveries are reflected in your account's satisfaction as promoted scores
Engage and influence internal stakeholders at all levels and champion the needs of your account
Take leadoff new and additional business implementation and customer-initiated projects and deliver in full within the agreed timeline
Be your account's point of contact and go to person for global/regional supply chain optimization and service delivery matters and escalations
Agree SOP and KPI targets with your account and maintain and develop IOP's for cargo, financial and EDI flows
Keep stakeholder mapping of your account up to date
Own E2E process of cargo, information and financial flow with FTE visibility
Apply LEAN process such as automation, elimination, simplification and standardization
YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS
Minimum 5+ years in logistics particularly E2E supply chain management
Proven experiences in large scale project management on complex customer implementations
Leading significant change management journeys within own organization or customer's organization
Driving process standardization, automation and continuous improvement in various logistics products and services
Knowledge and experience in lifestyle industry
Applying strategic mindset through all levels of engagement and to the account plan
Be confident to communicate with all levels of stakeholders internally and externally and maximize the outcome from them
Be agile to seek unaddressed challenges and connect with different functions for digital or non-digital solutions
Understanding customer's pain points and needs, navigate through the organization to champion customer's needs and provide solutions
Managing performance, driving results and leading without authority
Showing composure, control and plan to mitigate risks during crisis
University degree, preferably business related
YOU WILL BE REWARDED IN MANY WAYS, SUCH AS:
Great work environment that supports growth and wellness
Attractive compensation and benefits package
Challenging yet rewarding career
eQuest

Pasay City, Metro Manila
Permanent
Full-time