Product Specialist - research solutionsFactSet Research Systems

Product Specialist, Office Integration Product Development
Department: Research Product Development
Location: Philippines, Manila
Shift Timings: 3:00 PM to 12:00 AM PHT
About FactSet:
FactSet (NYSE:FDS | NASDAQ:FDS) delivers superior analytics, service, content, and technology to help more than 89,000 users see and seize opportunity sooner. We are committed to giving investment professionals the edge to outperform, with fresh perspectives, informed insights, and the industry-leading support of our dedicated specialists. Founded in 1978 and operating from 60 offices in 23 countries, employing more than 9200 people, FactSet has over $1.32 Billion in annual revenues and is headquartered in Norwalk, Connecticut.
Department Brief:
The Research Solutions SBU is focused on innovating the foundation of FactSet's product offering. By marrying robust content, intuitive applications, and innovative technology, we defend and grow our footprint across several key user classes including investment banking, sell-side research, buy-side research, private equity, portfolio managers, traders, capital markets, investor relations, and media. This SBU contains Core Applications (Office Integration, Universal Screening, Company & Security Analytics, Industry and Markets, Filings, Ownership, Research, News, Charting) and our industry leading RMS suite. The SBU closely partners with the Content and Platform Horizontals on strategy for FactSet Web, Mobile, and much of FactSet's content offering.
Product Development is at the heart of what makes FactSet the right solution for our clients. Since our inception, our product developers have been responsible for driving the delivery of products that supply financial data, analytics and trading solutions for thousands of financial professionals around the globe. Our team members are passionate about growth, innovation and collaboration.
As a member of the product development team, understanding users' ever-changing needs comes first. The mission of the department is to deliver innovative, world-class solutions by collaborating with clients to understand their needs and with internal teams to bring our solutions to market. You will remain highly attuned to what's going on in the financial industry, as well as to what our clients need in order to do their jobs effectively. As a result, you'll naturally emerge as among FactSet's most highly respected specialists and thought leaders.
While we consider candidates with a strong interest in FinTech from any major, we especially encourage applicants with backgrounds in finance, MIS, economics, business administration, and applied mathematics. Above all, we look for candidates with strong analytical and problem-solving skills.
Responsibilities:
Develop a deep understanding of our users and their workflows
Support applications by answering questions, troubleshooting bugs, and working on enhancement requests
Ask effective questions in various situations to gather information and uncover user needs
Analyze user workflows to arrive at clear vision of needs to optimize the user experience
Collaborate with customers, sales, support, stakeholders and development teams to translate those needs into products and enhancements that delight the customer and improve their workflows
Partner with teams (UX design, engineering, quality assurance) and stakeholders to inspire the delivery of valued-based solutions as a team
Define and analyze metrics that inform the success of products
Work in an agile team environment and collaborate with internal teams to ensure smooth product delivery
Qualifications:
Strong analytical and critical thinking skills
Exceptional interpersonal and relationship-building abilities
Strong organizational, communication, troubleshooting skills
Ability to work effectively in a team setting
High level of motivation
Passion for technology and basic knowledge of financial markets
Strong knowledge of Microsoft Office
1-2 years of industry experience with FinTech Company
At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify.
FactSet Research Systems

Manila City, Metro Manila
Permanent
Full-time