product operations Quality SpecialistNoon Dalton, Phils.

Noon Dalton invites all its employees to embrace our core values, living them every day, in every aspect of their role.
 
Empathy 
At Noon Dalton, being empathetic means being patient and understanding, both with Clients and with each other. We don't make businesses conform to our requirements. We understand what they need and do our best to help them.
Simplification 
We're not looking for artificial simplicity: things that look simple but aren't well-thought-out. We strip down our processes until all that remains is useful and essential. We remove complications and complexity for both our customers and our employees.
Continuous Improvement 
We are always looking for ways to improve, both professionally and personally. Whether that means taking part in accent neutralization training, trying to better our public speaking, or evaluating our daily processes to see how we can do them faster and easier.
Job Description:
Review and validate product titles, descriptions, specifications, and images to ensure accuracy and compliance with marketplace standards before distribution.
Enhance product content using SEO best practices and marketplace-specific guidelines to maximize visibility and conversion.
Serve as the second line of defense between Product Data Specialists and eCommerce Channel Operations, proactively preventing listing errors.
Identify, troubleshoot, and resolve product listing errors reported by sellers or flagged through customer returns within 24-hour SLA.
Update and correct existing listings, including images, descriptions, technical details, and metadata.
Conduct web research to source missing product information and high-quality images for faster and more accurate issue resolution.
Perform image editing (cropping, resizing, background removal, color correction) to meet marketplace standards.
Verify image eligibility across platforms with strict requirements, ensuring only compliant assets are published.
Use advanced Excel/Google Sheets skills for data cleanup, bulk uploads, and performance analysis.
Manage tasks in Monday.com while meeting SLA requirements and productivity benchmarks.
Monitor resolution metrics, analyze recurring quality issues, and report trends to leadership.
Identify root causes of listing issues, recommend improvements, and support the development of preventive measures.
Ensure compliance with established standards and quality control procedures.
Support AI-powered image review and optimization tools to improve efficiency.
Partner with Product Data Specialists, eCommerce Channel Operations, and Marketplace Inventory teams to maintain listing integrity.
Provide structured feedback on internal tools to enhance system usability and functionality.
Escalate complex or high-impact issues to the Marketplace Inventory Operations Catalog Lead.
Qualifications:
Proficiency in image editing tools (Photoshop, GIMP, Canva, or similar) with advanced optimization techniques.
Strong knowledge of SEO principles for content creation and product optimization.
Advanced skills in Excel/Google Sheets for data processing, analysis, and bulk management.
Exceptional web research and data validation capabilities.
Excellent English communication skills-both written and verbal-for clear seller communication and issue documentation.
Ability to diagnose and resolve complex product issues quickly and accurately.
Ability to work effectively under tight deadlines and meet 24-hour SLA requirements.
Strong understanding of marketplace workflows, compliance standards, and QA best practices.
Background in e-commerce operations, content management, digital marketing, or customer support.
Hands-on experience in product listing optimization and marketplace listing management.
Previous quality assurance/quality control experience, preferably in an e-commerce environment.
Advanced technical skills in web scraping, data extraction, and CRM systems is preferred.
Preferably familiar with AI-powered optimization and image review tools.
Industry knowledge in fashion, apparel, or merchandising.
Multi-platform expertise with marketplaces such as Amazon, eBay, Shopify, Walmart, or Zalando.
Other perks/incentives
HMO month 1
Monthly performance bonus after regularization
Engagement activities
Annual appraisal
12 Days Leaves Annually
US or UK Bank Holidays  (depending on account)
Birthday incentives
Fun working environment