Procurement senior specialistThe Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The opportunity
This role serves as operational lead support for Manulife's procurement operations and procurement systems. Reporting to the Procurement Projects and Support Lead, the role engages Business Unit stakeholders, end-users and external vendors to provide operational procurement and systems support to address business requirements, reported how's to's, incidents and problems. A resource in this position must have a strong understanding of procurement and procurement systems, contract management and vendor management processes and policies and the ability to implement solutions to business challenges.
The role is also responsible in delivering business requirements through oversight of the end-to-end process of converting purchase requisitions to purchase order, goods receipts and invoice verification using Manulife's procurement system in alignment to fully executed contracts in the system.
Key Accountabilities:
Lead the support by providing strong leadership, subject matter expertise and in-depth knowledge of the end-to-end procurement process including integration points with other teams as well as providing strong functional knowledge on various applications used by the company.
Lead Manulife's Incident Management process for all Ivalua and P2P related incident and inquiries in the respective time zone assigned by providing subject matter expertise and in-depth knowledge of the end-to-end process including integration points on the over-all procurement process
Support the business through regular and daily monitoring of the Ivalua-support mailbox and established incident management tool to respond timely and resolve business requirements.
Meet or exceed SLA requirements for both incident response and resolution tickets.
Handle complex cases and escalations to the project team through proper validation of issues whether access, master data, functional or technical in nature.
Engage with application end users to analyze and document issues and take responsibility for their successful resolution
Conduct user-acceptance testing to validate permanent solutions to incidents and problems as well as new functionality implementations.
Work with project and development teams to support and implement enhancement projects and new functionalities.
Provide on-call support during off-hours and holidays.
Support project initiatives to ensure data quality or long-term problem resolution.
Implement a training plan to business users for minor implementations or training request
Review daily list of requisitions per assigned country or location and relevant fields as appropriate
Review all non-catalogue requisitions to ensure only qualified suppliers are available for assignment to POs
When possible, review and recommend suppliers for accreditation/creation to the Vendor Master team to form part of the qualified supplier list per location
Edit specific fields in the purchase requisition to align to business rules and terms per location
Approve outside of threshold or business rules requisitions as per procurement policy guidelines
Initiates change order request as needed with visibility with the requester and supplier
Cancel POs as may be required or close it when it needs to be archived after the PO is fully received and invoiced.
Review requisitions against contracts especially for non-catalogue items
Review and clear anomalies per location before transmission of the PO out to the supplier contact
Generate regular and ad-hoc reports for review and/or submission to the business and to key stakeholders, both in North America and Asia
Support Procurement COE in completing projects to uphold business initiatives which may include data clean-up or management of data integrity
Perform other P2P duties as may be assigned
Provide input into system and procedural documentation and training
What motivates you
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
College/University graduate
Solid experience with procurement processes or procurement systems related to contract management and P2P
Experience working with procurement contracts and related legal document is an advantage
Strong PC skills with the advance knowledge in Microsoft Excel
Ability to learn new technologies and tools quickly and work effectively in a changing environment.
Ability to communicate effectively and interact both verbally and in writing
Strong analytical and problem-solving skills are required
Attention to details and accuracy are critical in completing tasks
Ability to prioritize and work effectively in a deadline-oriented environment
Good organizational and time management skills to handle multiple tasks
Effective coping skills and an outward positive attitude toward work and change
Flexibility to shift schedules
What can we offer you
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer