process Delivery specialistIbm

Introduction
Has process knowledge and experience across the business processes supported for their clients; understands a client's strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client's core business processes. Prioritizes tasks and choosing methods.
Your Role and Responsibilities
Give clear explanation of HR policy to employees and counselling managers on a wide range of subjects
· Make decisions and apply commercial judgement in dealing with HR policy issues e.g. parental leave, flexible working etc.
· Appropriately guide employees and line management through the HR Intranet
· Record details of incoming calls and emails in a timely and accurate manner, tracking through to closure/client resolution
· Escalate queries requiring ongoing case support to the Help HR Counsellor Advice Team
· Ensure own comprehensive knowledge of the HR Intranet and share best practice with colleagues
· Coach colleagues in other UK TSS teams in area of expertise
· Contribute to UK TSS and wider HR team by identifying trends or repeated queries or issues arising from HR policy or procedure
· Provide support to other UK TSS teams as and when required
· Build and maintain recognised levels of 'excellent' customer service
· Ensure compliance with the Data Protection Act at all times
· Contribute to UK TSS and wider HR projects and initiatives
· Commit to own personal development and completion of appropriate learning and development activities to ensure capability and skills are current
· Take responsibility for keeping abreast of HR policy and process developments
Required Technical and Professional Expertise
Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
Excellent verbal and written communications skills required in English
HR work experience of at least 1-2 years especially in a BPO or similar fast-paced setting
Good English Communication(verbal & non verbal)Skills
Basic computer and internet navigation skills
Amenable to working in shifting/night schedule
Intermediate in MS Excel
Preferred Technical and Professional Expertise
ERP working experience
Ability to prioritize tasks, manage multiple priorities and tight deadlines
Highly organized, analytical, results-oriented and has keen on details
IBM

Quezon City, Metro Manila
Permanent
Full-time