privileged access Management engineerFujitsu

Role Purpose
The role holder is self-sufficient when resolving routine problems or enquiries related to Access Management Technologies. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects.
Key Accountabilities
Technical Capability. Works within a team with some supervision supporting end users with technical queries relating to Identity Access Management and Priviledge Access Management (e.g. CyberArk, BeyondTrust, Microsoft AD, M365, Azure, TACACS, AAA).
Business Awareness. Develops an understanding of the customers' environment and service delivery requirements to enable the delivery of the service.
Process. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.
Problem Solving. Takes ownership for listening to and understanding the customer's problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis.
Team Working. Is a key team member, demonstrating personal leadership and initiative resolving issues and supporting other team members.
Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements.
Key Performance Indicators
Educational Background: College Graduate of any IT or Security related course
Work experience: 3-5yrs
Technical Skills:
- Strong background on Security Technologies especially Priviledge Access Management
- Must have experience in managing Access Managment tools (CyberArk, BeyondTrust)
- Must be familiar with access methods to IT systems (RDP, SSH, TACACS, SSH)
- Must have strong analytical skills in assessing risks associated with providing role-based access
Feedback from customers, colleagues and team manager.
Responsiveness and accuracy of handling Service Request and Incidents
Problem solving skills for engineering, process or service improvements
Correct management of processes followed to deliver service.
Clear communication skills
Known errors with workarounds or fixes loaded in knowledge database.
Percentage of customer problems resolved within required timescales.
Meets service level requirements.
Contribution to service improvements.
Up to date personal learning plan.
Additional Information
Bonus Eligibility
Requisition ID: 210005JQ
Contact Information
Shift: Day Job
Posting Date: Jul 1, 2021
Fujitsu

Taguig City, Metro Manila
Permanent
Full-time