policy Support officer 1QBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Provide customer service via email or phone calls & answer customer/agency's question regarding product, process, policy
Primary Responsibilities
Ensure policies are followed and refer/escalate where appropriate
Comply on provided legislations, industry codes, company policies and procedures.
Establish and maintain a good working relationship with stakeholders
Cooperate with other functions to answer customer/agency's questions regarding product, process, policy etc.
Consistently open minded, professional, polished, posed, and positive demeanor
Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients
Performs moderately complex clerical, administrative and general office duties.
Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
Enter data into systems and make updates, obtain quotations based on parameters provided by onshore partner while adhering to the guidelines
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
0-1 year relevant experience
Preferred Competencies/Skills
Proficient verbal and written communication skills
Customer service focus
Keen to details
Administration and Organisation skills
Ability to multi task
Preferred Experience
Fresh graduates are free to apply
Preferably with BPO experience and shifting schedules
Preferred Knowledge
Basic knowledge on customer service
Basic knowledge in MS tools
Application Close Date: 12/11/2021 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Cebu
Permanent
Full-time