php - global Security organization - critical incident response center senior fraud analystADP

Employment Status
Full-Time
Position Description
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Technology at ADP. It's the foundation of the products and services that have made us a world-wide leader in workforce solutions. With us, you can combine technical skills and business acumen, to effectively consult as well as solve technical challenges. You have the opportunity to train on leading-edge technologies that continually redefine what's possible in our industry.
The Critical Incident Response Center Senior Fraud Analyst within ADP's Global Security Organization (GSO) Global Cybersecurity Services is responsible for monitoring multiple sources of analytical computer and physical security related information. The CIRC's main focus is to take this disparate information, and turn it into strategic and tactical intelligence that is relevant to protecting ADP's lines of business. The output of this analysis will be used to ensure a consistent and coordinated response to ongoing security threats ensuring ADP can continue to operate safely and securely.
The Senior Fraud Analyst, who will be part of CIRC APAC's team and the wider GCS organization of the GSO, must have holistic understanding of the modern cyber fraud and basic knowledge of the cyber security landscape with a strong background in incident response and process documentation. They will handle high complexity security threats generated by ADP's automated detection systems, 3rd party and internal intelligence, and manual identification by ADP associates and clients.
The successful candidate will triage all automated alerts for suspicious transactions identified inside of ADP's money movement and TPSI platforms. The Senior Fraud Analyst will process alerts towards resolution and support critical incidents through standard applications and processes. In addition, the Senior Fraud Analyst will act as the first-level escalation of fraud analysts and as lead fraud investigator and incident owner of high severity fraud cases. The Senior Fraud Analyst must have the requisite knowledge to document procedures and ensure appropriate reporting, acquire full understanding of fraud alerts/events/incidents, and, if needed, escalate to ADP's CIRC leads/managers for appropriate action. This role will be responsible for following detailed procedures for addressing high-risk activity and will be based on a follow-the-sun (FTS), 24x7 model.
COMPETENCY
Monitor the fraud alert queue and triage incidents to determine if escalation is required
Qualify and identify Fraud Alert Impact/Validity by engaging the Line of Business Contact or other parts of ADP client operations
Following documented technical and management escalation processes to escalate identified fraud up to CIRC technical leads/managers, as well as other BUs and stakeholders as quickly as possible.
Communicates critical fraud alerts progress status though the use of standard tool.
Supports incidents response work streams, as directed by managers and other supervisors
Coordinates with other CIRC units, and other fraud stakeholders within GSO, including but not limited to Content Development, Threat Intelligence, Global Fraud Prevention, and the Converged Security Services
Maintains situational awareness of incidents from other units/organizations that may require CIRC involvement
Validates escalated possible security incidents
Serves as level 2 escalation for regular-high severity fraud cases, acting as lead fraud investigator and incident owner, where needed.
Supports incident work streams, as directed by the lead or incident coordinator
Serves as the designated SME for specific fraud processes and events
Helps the Lead and up develop, document, and formalize a standardized global fraud incident response processes.
Performs correlation of IOFs and IOCs
CIRC hotline monitoring and documentation
Provides complete and detailed information to next shift during Turn Over. Ensure that next shift is fully equipped with information needed to handle the incident before disengaging. Introducing next shift team member to the technical support teams for proper hand over.
Be part of the team to generate weekly and monthly reports and provide analysis of incidents and identify areas of improvement.
Participates in extended turn over sessions to share knowledge across regions.
Mentors and coordinates the fraud training of CIRC analysts
Helps train, assign, and monitor work of fraud team members
Provides inputs and feedback on the performance of associates during trainings
Mentors new team members
Performs other duties as assigned.
BASIC REQUIREMENTS/TECHNICAL SKILLS REQUIRED
4-5 years' experience in efraud auditing in a large organization
2 years' work experience in the financial services industry
2 years' work experience handling fraud or cyber fraud incident activities
Professional experience investigating check fraud, payroll fraud, credit card fraud, consumer lending, or other transactional business involving money movement
Professional experience investigating compromised credentials, account take overs, and identity theft
Strong analytical, investigative, and documentation skills is a must; this includes professional experience in root cause analysis of fraud losses
Strong understanding of fraud risk management principles and practices for prevention, detection, response, remediation, and reporting of fraud
Able to exercise judgment and influence on key technical decisions (i.e. standards, policies, processes, and technical solutions etc)
Must be familiar with and/or willing to learn general concepts in cyber security
IT skillset with a large organization is a plus
IT/cyber security familiarity and experience in a large global organization is a plus
Familiarity with SQL/PostgreSQL knowledge and ability to generate queries is a plus
Must be willing to learn use of various cyber tools and various applications, including payroll, security management system, identity services, etc)
Ability to train and mentor team members, both onshore and offshore teams,
Forms productive networks with internal and external business partners.
Good teamwork, communication/information sharing, strong analytical skills and influencing skills
Highly proficient in Excel and fluency in Microsoft Office tools
Familiarity with multiple browsers, multiple tabs, window navigation, and instant messaging tools
Excellent verbal and written communication skills, exceptional interpersonal skills are required
Sense of urgency required while maintaining a high degree of professionalism.
The ability to work with minimal supervision, prioritize and manage multiple cases, and achieve desired results in a fast-paced environment.
EDUCATION
Bachelor's Degree, preferably in business/finance/economics/accounting/information technology/criminal justice or equivalent
CFE certification or equivalent a plus
REPORTING
CIRC Manager
OTHER COMPETENCIES
Acting in ways that helps deliver results in a diverse and changing environment.
Sharing ideas and information across diverse audiences and identities to drive our business.
Solving day-to-day problems in a way that keeps the overall benefit to ADP in mind.
Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging.
Taking ownership of one's own professional growth and development to better contribute to ADP's goals.
Working effectively with others throughout ADP to achieve shared goals and unmatched results.
Maintaining focus to deliver results in a fast-pace and diverse environment.
Holding self and others to the highest personal and professional standards, becoming a role model for ADP's vision and values.
Uphold highest level of confidentiality.
Demonstrating attention to detail, sense of urgency, and self-motivated discipline.
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.
About ADP
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
All Locations
Makati City, Metro Manila PHL-PH (Glorietta 2 Corporate Center, 6th Floor - 99970)
ADP

Makati City, Metro Manila
Permanent
Full-time