php - Compliance solutions - tcoe tax direct senior analystADP

Employment Status
Full-Time
Position Description
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Inspiring Innovation is a core value at ADP and at Compliance Solutions we create value for our clients with a broad range of specialized tax, money movement and employment related products and services. We are the entrepreneurial test-ground for ADP, featuring those 'beyond payroll' services that offer clients unique opportunities to stay in compliance and improve process efficiencies while reducing taxes and other expenses. ADP is recognized as an innovation leader, and is on the Forbes list of the top 100 Most Innovative Companies in the World.
Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.
The Compliance Solutions TCoE Tax Direct Senior Analyst serves as a consultant in servicing ADP products/technologies.
Use breadth of expertise to service ADPs clients.
Solve client problems; take a broad perspective to identify solutions.
Work with direction to resolve issues and provide solutions, with-in guidance. Creative solutions must be reviewed by Manager/Director.
Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products.
Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
Proven ability to produce positive results.
REQUIREMENTS
Bachelor's Degree is required or equivalent in education and experience
At least 1 year in a customer service environment, with proven ability to produce positive results. A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
At least 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
Strong client relationship skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Ability to demonstrate learning agility and critical thinking skills. Including sophisticated Human Capital (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
The ability to learn and apply basic concepts in new situations
Initiative: the ability to seek out answers, solutions, and positive outcomes for both the client and ADP
Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
Proficiency in the latest web technologies and working knowledge of various operating systems
A history of successful performance in one of the following operational, implementation or service positions: Service/Implementation Support Coordinator, Service/Implementation Specialist roles, Tax Service Coordinator, Account Executive (note to Cheryle, Jon and Jessica -- it was recommended to make this less "ADPese" -- to me these seem like common terms externally as well -- thoughts?
The ability to collaborate and work in a team environment as well as work independently and make sound decisions
Good knowledge of industry tools
Excellent analytical skills and time management skills
Excellent Communication skills both verbal and written
COMPETENCIES
Delivering stellar service and satisfaction to all clients - internal, external, diverse and emerging.
Reviews funding to ensure timely resolution from clients.
Reviews error conditions that occur on daily transmissions.
Assists with set up and monitoring of tracers and amendments.
Works daily maintenance reports.
Makes agency calls on behalf of our clients.
Assists with Header setup and Mid-year/Mid-quarter reconciling.
Ability to understand client expectations and provide excellent service to fulfill client expectations.
Solving day-to-day problems that are in line with ADP's mission, vision, and values.
Shares ideas and information across multiple audiences to drive the business need.
Acting in ways that help delivers results in a fast-pace and diverse environment.
Collaborating effectively with colleagues and clients to achieve and surpass shared goals.
Holding self and others to the highest personal and professional standards.
Achieve satisfactory level of technical and professional skills in a changing environment.
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.
About ADP
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
All Locations
Makati City, Metro Manila PHL-PH (Glorietta 2 Corporate Center, 6th Floor - 99970)
ADP

Makati City, Metro Manila
Permanent
Full-time