phone bank Supervisor 1Wells Fargo

Market Job Description
Responsible for the day-to-day supervison of staff that receive incoming calls and provide basic customer service with to the objective of extending contact to sell new or additional products and services. Duties may include: resolving routine and some escalated problems; communicating information either orally or in writing to customers, other departments, and/or senior management; training and coaching staff; writing and conducting performance evaluations; assisting in employment decisions and setting performance standards; may suggest methods to improve customer satisfaction and work on special projects as assigned.
Market Skills and Certifications
Essential Qualifications:
Bachelor's Degree graduate
2 + years of recent Customer Service & Sales experience in a call center environment for a Banking/Financial Services Organization
4+ years of recent Team Lead or Supervisory experience in a call center environment Banking/Financial Services Organization
Flexible to work on any schedule
Amenable to work in MckInley Hill, Taguig Ciy
High verbal, written, and comprehension English language proficiency. Prior experience with Wells Fargo credit or debit products is beneficial.
Job Family
Customer Service
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time