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phl customer care Associate cebu (voice support)Integrated Call Center Solutions (Philippines), Inc.

Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 25/06/2024
Deadline: 29/02/2024

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We are hiring Customer Service Representatives- Voice for our office in Cebu City, Philippines who will handle incoming customer service calls for a US major mobile wireless carrier. Customers calling in will need help with their bill, plan, coverage, technical support, and more.
 
This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer.  
 
RESPONSIBILITIES: 
Actively listen to customers to understand concerns & build a rapport that will make them feel heard 
Prepare responses to customer inquiries based on pre-determined scripts & procedures 
Discover solutions using tools & resources to help resolve the customer's problems 
Provide information about the customer's current plans, products, & services 
Identify & promote new solutions in the form of selling products & services that align with the customer's needs  
Navigate through multiple computer applications with speed & accuracy 
ADDITIONAL REQUIREMENTS: 
High School Diploma or its equivalent 
Entry level job with a minimum of 6 months BPO experience 
Strong command of the English language 
Customer focused personality & a desire to help people 
High computer proficiency & overall technical knowledge 
Professional positive attitude & courteous telephone etiquette 
Must be willing to work 1 weekend day (Saturday or Sunday) & holidays 
BENEFITS & PERKS: 
Competitive base salary + performance-based incentives! 
Overtime available 
HMO coverage 
Life insurance upon joining 
5 days paid emergency leave 
12 days paid vacation leave 
12 days paid sick leave 
State-of-the-art facilities & great work environment 
Paid training 
Opportunity for career growth within

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Integrated Call Center Solutions (Philippines), Inc.


Position phl customer care Associate cebu (voice support) recruited by the company Integrated Call Center Solutions (Philippines), Inc. at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on PHL Customer Care Associate Cebu (Voice Support) or Integrated Call Center Solutions (Philippines), Inc. company in the links above
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