Payroll specialistHuman Resources

The pa.yroll specialist is responsible for payroll administration process in line with corresponding country legislation across the region and in compliance with CWT and legal procedures. The payroll specialist works closely with the Country HR teams and the payroll vendor to ensure that payroll and benefits enrolment happen as per scheduled timelines and that SLAs are met
Service Delivery
Manage payroll inputs
Accountable for the verification of the final salary register, deductions reports, statutory reports, etc. (prepared by the vendor) and having the pay outs made
Ensure compliance with country specific statutory requirements that impact payroll for the respective country
Review the payroll registers and statutory reports for countries
Ensure compensation disbursements are happening on agreed dates
Monitor new legal changes and be alert to ensure legal compliance at country and regional level
Verify payroll inputs (new hire information, exiting employees' information, compensation & benefits changes, Time & Absence records) that are sent to the payroll vendor through a system generated auto feed
Verify payroll inputs being received by local payroll vendors in countries
Track deductions and provide these inputs to the payroll vendor.
Manage exceptions requests in accordance with HR Services Service Level Agreements and procedures
Ensure all pre and post payroll verification checks are completed within assigned deadline dates
Send final approval of the payroll countries' to finance/ payment channel to ensure employee payments are made within required timelines
Solve problems by analytical troubleshooting to avoid delays within the payroll cycle
Send changes/ additions to insurance brokers, benefits providers, pension providers etc. for insurance enrolment, termination, change of personal details, etc.
Be flexible to cover team colleagues for holidays/sickness/ peak workloads
Customer Management
Act as a member of the HR Service Centre provide outstanding customer service to all internal (and external) customers including any 3rd parties
Escalate to Tier 3 in accordance with guidelines and ensure tracking and follow through to resolution
Work closely with HR CoE's and country HR teams to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers or relevant stakeholders are followed up as appropriate
Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels
Educate customers to ensure, where possible, services are provided through e-channels and the HR portal
Ensure individual development and continuous service improvement
Process Ownership
Assist in payroll related project (standardization / automation)
Provide variation reports per payroll cycle for reporting to Finance, Country HR and the HR Shared Service Center leadership.
Complete all payroll checklists associated with each payment-cycle as per the required timelines ensuring all payroll deadlines are met for the countries assigned.
Archive all payroll inputs into the share drive
Support any payroll and Time & Absences related projects to meet project objectives set Support in country audits, and provide country/regional payroll reports, liaising with Country/Regional Finance teams as needed
Keep their knowledge up to date and build a strong knowledge database from which payroll specialists can work